Jeremiah's Italian Ice — Restaurant in Orlando

Terrible experience!! I had ordered on their app around 8pm and was suppose to have it delivered by 8:40. The drivers are from DoorDash. I had two drivers that showed up because the first one was waiting for about 18mins. I check the status and noticed the driver left. Then, a second driver went to pick up my order. She was waiting for another 15mins. I had called the store to figure out what’s going on. They said they had given the driver the order. I couldn’t call the first driver because she left and second driver was assigned to pick up my order. I called the second driver because the time was already an hour. She told me they’re making the order. I called back the location and told them she if there waiting for the order. They were out of the flavor I picked so the associate did offer for another flavor. She went ahead to make the order, but the second driver took off because of the wait. Since, I had no way of getting my order I called back to cancel my order and refund my order. The associate told me there is no manager to handle it. She offered to call and then told me I had to call DoorDash to get my refund….what?! I ordered from the Jeremiah’s app…not DoorDash. Then I was told to reach out to Jeremiah support. So, I the customer who paid for both services for Jeremiah’s and DoorDash left me to do the dirty work to fight to get me money back. It’s ridiculous and I will not go back to this location. It’s frustrating that I couldn’t get any help. DoorDash will here...

Be careful with the supervisor (woman) at the lake Nona Jeremiah’s . She charged me twice 2 weeks ago telling me that something was wrong with the system and that I will “for sure” get the credit back in 3-5 business days & to come back if there was any problem. I never got my money back. I went back to the store like she told me to, and showed her proof in my bank account that I didn’t get the money back. She tried telling me something was wrong with the system once again and played dumb. She also tried humiliating me in front of the other customers trying to make it look like I was in the wrong. After what seemed like hours of manipulation and belittling, she finally gave me my money back in cash.

To the owners of this store: beware of this lady. She said she would talk to the owner but I don’t think she ever did. If you want to talk to me about it...

On 9/17/23 at 7:45 pm me and my daughter when to this place, it was very busy, the manager was constantly yelling people, she first told everyone to used the self IPad machine, my daughter ask if she can used the rewards in the there? to one of the cashiers, she started yelling if you have rewards please come to the register, well we when back to the line and wait are turned, after the cashier take the order, the manager, give us the order no after she start yelling again telling me the next time to used the self iPad for rewards, I explain to her the we did ask to one of the employees and she said you need to come to the register for that, this manager was extremely on professional. I talk her you need to training your staff better, and stop...