La Granja Metrowest — Restaurant in Orlando

This kirkman location needs to do better !!!

Just got hung up on 3 times by a lady who refused to give her name and act like she don’t speak english I asked her several times for a manager she hung up on me after she said they are not taking DoorDash orders . I called back she placed me on hold for 10 mins in this time I’m asking her if they are not taking door dash orders to canceled it because they already took my money out of my account and it’s sending a driver . She finally decided to get a manager in which come to find out the guy that came to the phone was not a manager he kept acting like he didn’t understand he’s saying there is no manager there. He also said they are not taking any DoorDash or Uber orders I’m telling him to cancel it on their end so I can get my money back to go somewhere else he hung up on me too . Now the app already sent a driver there and they are just waiting as much as I ordered from this restaurant I have never been treated disregarded or disrespected this is ridiculous I no longer trust to even order food from there any more I will be contacting corporate they refused to give their names and said there was no manager there . I order several times a week there this is ridiculous both of them need to have consequences for their actions !!!! So unprofessional the lack of customer service is appalling ! Definitely will spend my money elsewhere! The location in apopka would never I hate the fact that I moved !!! Customer service was...

Overall this is a place you most visit(maybe other locations) if you don’t mind rude people, because the food is great, but the customer service is horrendous.

The food is amazing. I have visited 3 times this places and food is always tasty and the servings are generous. So shout out to the cooks on that place, they deserve the credit for me always coming back.

The customer service in the other hand is Horrible! The 3 times I’ve been there, they have been rude, and inattentive. First time the cashier was very rude, made a face if we had questions and messed up our order. Second time, another cashier, was more concern about her phone than the customer. After I have tell her what I wanted, she turns her back and goes to talk to someone else for fun, came back to me and says a complete different order of what I asked, and still after correcting her, my order came wrong. Third time, different cashier again, but this time the service wasn’t as horrible, the cashier was just there with a face, like she was forced to be there.

It is sad, because the food is amazing, they just need some basic training about customer service.

I may come back, but management should care more of how their employees treat...

The food is good but the customer service is horrible. Since the new Kirkman Road /Metrowest location has been opened we have been going there almost every night around 6pm after work - about 70$ each night for 4 people. Last night we invited our other family and she wanted some fresh jalapeños. All of the cashier and table attendants were hanging out by the condiment bar so I went and asked the cashier that took my order for some fresh jalapeños and right away she said that they don’t have any and then said something in Spanish and they all started to laugh. I walked away and came back again and asked a guy/manager/cook and he said it will cost .50 cents. I told him I just order about a $90.00 in food so what is .50 cents. Again the ladies said something in Spanish and they all stared to laugh. That was last night, So tonight we went to Pio Pio and spent our money there.because we will never spend our money at La Granja where they don’t appreciate our business and the cashiers are. prejudice of non-Spanish speakers. Very...