TooJay’s Deli • Bakery • Restaurant — Restaurant in Orlando

I do hope you are all safe & well.

My name is Susan, I am employed with the United States Army and I am half Caucasian and half African American.

I visited your establishment Sunday night, August 22, for the first time. Despite the three people behind the counter, I was not met with a single greeting into this establishment.

I immediately spoke with a Caucasian gentleman, whom was waiting in line for his order, and asked him if they were taking numbers. He looked at me perplexed and shrugged his shoulders stating he didn’t know.

There were three people behind that desk; a taller gentleman and two younger girls. The taller gentleman behind the counter appeared to hear my question to the gentleman in line, but selected not to respond.

Due to the waiting area being full, I backed up to provide space for those before me to be assisted. After everyone was taking care of I was still waiting to be helped. The three staff members continued to work on other orders without any efforts to assist me.

After moments of standing there waiting to be helped, a gentleman that was making sandwiches on the left side of the counter station has asked if I’d been helped yet to which I responded no; his name was John.

John assisted me with explaining what your establishment provides and how it works based on what I was looking for. He was attentive, patient and very kind.

While John was completing my order, I noticed the other three employees just standing around and whispering to each other. While it’s not certain the things that they were saying, it made me extremely uncomfortable.

Once John was done with my order he brought it to the front counter and told these same employees what I ordered so that I could cash out. The tall Caucasian gentleman cashed me out, took my money and didn’t even crack a smile, speak or even say thank you. He simply placed my receipt on the counter and walked off before I could even sign it.

One of the younger female employees took my sandwich container and put it inside of a bag and handed it to me with no regard.

I felt like I was not welcomed in your place of business, as if I should have never stepped foot inside. As a paying customer, I have never felt so depreciated in my life. If it weren’t for John and his excellent customer service, I probably would have taken my business elsewhere.

I made sure to say thank you to John for his great quality service to which he replied, I hope to see you again. I did assure John that unfortunately I do not plan to revisit this establishment again as this was my first and will be my last time coming to this place. John did apologize and showed empathy for my frustration.

I would not have given this place one star but because of John’s excellent customer service and his friendly personality .. this one star...

My daughter took me to the Colonial plaza location on 11/20/22 at approximately 3pm for hot chocolate and snacks. We arrived at the host stand to be seated. The host had her back to us, sorting menus. We were the only people in line. After a waiting for her to acknowledge us, she finally turned around to us and said and I quote “I’m going to finish what I’m doing then I will be able to seat you”. She then turned and presented her back to us again. My daughters jaw dropped and she whispered to me if I would like to go across the street to Panera. I said no and we would wait. And to my surprise that is exactly what we did. We stood there, no other customers behind us and waited till she sorted her menus. After several minutes she then turned around and looked at the two of us and said two??? We get to our table and Kyle our server is ready to take our order. What New York deli has no hot chocolate? So I ordered hot tea. My daughter orders a sandwich which Kyle comes back said and I quote “the kitchen didn’t do the prep that day for that sandwich so it’s unavailable. “ My daughter then orders something else. When her food comes I ask of any pastries they have. Kyle said he didn’t know but if we wanted him to find out, he would go check. Ummmm I said yes please. He came back with three pastries for me to select. I picked Apple and was brought to me ice cold. Let me add at this point we had plates and food but not one utensils or napkins. We were hungry so we picked at our food with our fingers. Before we knew it we had finished our food. My hands were so sticky from the pastry and having no napkin, I went to the bathroom to wash me hands… no paper towels. Went back to our table and kyle walked by never stopping and put our bill on the table. I guess that’s our que to leave. We didn’t know if we were supposed to wait for him to come back to pay or take the bill up front and pay ourselves… he didn’t stop to tell us. We flagged down another server who told us what to do. As we walked out of restaurant my daughter looked at me and said I’m sorry they didn’t have the hot chocolate and warm pastry you wanted and I said to her and I’m sorry the didn’t have the sandwich you wanted or any napkins or utensils as well. Maybe some paper towels in the ladies room would have been nice too. We should have left when the hostess was...

My husband and I went there for a late lunch and early dinner thing one weekend. We were kinda hungry when we arrived. The place wasn't that busy. About 5/6 tables were being attended to by 2 woman servers. The shorter one was flustered and the other one was really angry looking and really didn't want to be there. We passed a man at the podium who did say hello but he never looked up from his phone as he was texting someone. We then sat down at a booth. We looked at the menu and I got up and told my husband that I was going to the bathroom to wash my hands and I wanted water light ice in case they asked. When I returned he said that he wasn't served yet then got up to do the same thing and asked for a Coke. When he returned we both really looked at the menu and decided what we wanted but still no one served yet (was going on 15 minutes). The one server that was really angry kept looking at us with a extremely nasty hateful looks from across the room and tables that she was currently serving and deliberately ignored taking our order. The guy who was at the podium sighed and said that he was soooo bored and walked away from the dinning area. We waited patiently and politely for anyone to come over to take care of us, when no one came after about 35+ minutes my husband and I decided that it was time to go get food elsewhere. We were so hungry by then. We got up and started to walk towards the door when the flustered server rushed over to finally take our order. We told her that we were waiting for 35+ minutes and no one wanted to serve us so we took the hint to take our business elsewhere. She begged and pleaded for us to stay and return to our seats. We said no that we waited long enough and that no one even wanted our drink order. She was shocked. No one took your drink order? We said no and have a great day. We left never to return due to the really disappointing and inexcusable experience. It's a shame too because we really loved...