Planet Perk at City Center — Restaurant in Oshkosh

So I’ve been here a couple times, and the food/drinks aren’t bad. It’s actually pretty good. The first times I waited a decent amount of time for my food (maybe 20 minutes), but it was busy so I wasn’t too bothered by it.

The most recent time I went however, it really wasn’t busy, probably less than a dozen people there (half in which we’re already eating) and my experience was pretty awful. First thing, I hold the door open for an employee running food to someone outside. I’m not acknowledged or thanked in anyway. Whatever, no big deal. We order our food and drinks. After about 20 minutes of waiting we get up and our drinks are finally finished. We see people getting food and drinks. We check in and ask when our food will be done. The person who I was with was able to tell them the name on the order and they had lost it forgotten it. About 10 minutes later, her food came out which was just a bagel with cheese. I get up to ask where my food is and I’m asked for my name for the order, I give it to the employee who leaves and comes back our serving roughly 4 other food orders of people who ordered after me. I get up again after about 10 minutes to ask where my food is and I’m told they’re going to put it on the grill next. I finally get my breakfast panini 52 minutes after ordering it.

I used to work in the food industry, serving tables and whatnot, so I get that these things can happen and it sucks. What I’m really upset about, is that there was no real concern for me as a customer. Not once was I apologized to for the long wait, I wasn’t offered anything, I just wasn’t taken care of in any way. There were 4 people staffed that day (maybe more but I only saw four people), and maybe the one individual in the kitchen making my sandwich was new, but there was no real urgency either. The 2 employees out front were practically running the drinks to customers while the worker in the back slowly waddled around several orders behind, having even lost mine while the remainder tried to make up for his/her slack.

But again, nobody really said “sorry for the wait” or anything to really help me out as others were being served who ordered after me. I will not be returning here. These things happen, but the customer service was really poor and upsetting.

Response to owner: The purpose of the review, is to review my experience. The experience was exactly as described above. I did not receive a refund, which is fine. I'm a very easygoing person about these things. A simple "sorry for the wait" would have completely fixed everything for me. All I'm saying is that you have/had some great employees who were working hard, and some that weren't. Those that weren't should be told how to provide service, and those that were should be commended for their efforts. There's no need to be defensive. If it's your family owned business, take...

Where do I start? Only two tables inside were being used and 2 outside being used. EVERY other table inside was dirty. The cashier/cook had a hair pick stuck in his hair at the counter. YUCK! Told him the tables were all dirty so he cleaned off exactly ONE table - hardly busy but no one came out to clean or sweep (which def. needed it). Paid $32 (incl. tip beforehand thinking we would get good product) My husband's Turkey Club was dry, had one whisper thin piece of turkey you could read through and the nastiest piece of bacon-par cooked. No one bothered to ask bread preference and it wasn't toasted. My "egg", cheese and sausage bagel was burnt which gave a horrible after taste. The "egg" was rubbery. No one bothered to ask how anything was (but I know why) Have you all heard of Starbucks or Panera Bread? Because you are very far from the caliber of those two business to be charging such prices. Very Disappointing - Also when my husband went up to ask for mayo, he stood there for a few minutes while the oblivious workers ignored him. Apparently they cannot multi-task and say, "be right with you" or "how is everything?" I used to work in a similar café only MUCH more busy and way more high maintenance customers (Mequon). This lack of attention to customers, quality and service is dismissive and low priority. And that's why so many people go to other businesses - they want consistency and service. Maybe instead of making excuses for you employees, train them better and emphasize the importance of service and cleanliness. FYI no one wants to see hair picks hanging...

Awesome place! Veteran-Owned! I met with the owner, Ken, who was accommodating and a pleasure to talk with about their excellent breakfast and lunch options.

Planet Perk is a unique coffee shop located in the heart of Oshkosh, Wisconsin. From the moment you walk through the doors, you are greeted with a warm and welcoming atmosphere that makes you feel at home.

The coffee at Planet Perk is top-notch, with a wide variety of options available to suit every taste. Whether you prefer a classic cup of drip coffee or something more extravagant like a latte or cappuccino, you'll find something to love here. The baristas are skilled and friendly, always happy to help you find the perfect drink to suit your mood.

But coffee isn't the only thing that Planet Perk has to offer. They also have an impressive selection of pastries and sandwiches, all made with fresh and high-quality ingredients. Whether you're ready for a quick breakfast or a leisurely lunch, you'll find something to satisfy your appetite.

One of the things that genuinely sets Planet Perk apart from other coffee shops is its commitment to sustainability. They use eco-friendly practices whenever possible, from sourcing coffee beans to using biodegradable cups and utensils. It's a small but important detail that makes a difference in the long run.

Overall, Planet Perk is a fantastic coffee shop that everyone in Oshkosh should experience. The combination of excellent coffee, delicious food, and a welcoming atmosphere make it an extraordinary place. Whether you're a local or just passing through, stop in and see what all the...