McDonald's — Restaurant in Oswego Township

Day crew is amazing but at night they are rude and skimp you out on the most stupidest things. Me and my friends ordered a medium sprite and nuggets with sweet and sour sauce among a few other items. We get to the second window and realize the sprite was not given and instead of sweet n sour we were given bbq. We tell the lady n she asked what size was the drink, we tell her medium and she tells us no. I don’t know why she asked if she was going to refuse to give us a medium. She then gives us a small because I guess the First Lady didn’t put it on our order, we would have happily paid for it but she never told us it wasn’t on the receipt. Which is not our fault to begin with. She then slams the window after we tell her about the sauce problem. She gets mad and slams the window again. I can assure you we were not being rude or hostile. Me and my friends are in our 20s and we understand how stressful customer service is. She opens the window once again and we quickly try to tell her we’re just missing sauce but she closes the window rudely and doesn’t even try to hear it. I now know she’s just assuming we’re stupid kids being dumb but we LITERALLY JUST NEEDED THE SAUCE WE ASKED FOR 😭.She tells us we need to pull up forward and leave and again tries to close the window but I tell her “please hold on, I believe there’s a language barrier I just need the correct sauce” she bring out her manager and the manager finally gives us ONE sweet and sour sauce! We tell her it’s two and she gives us a dirty look before handing the second one. If there’s a language barrier I can somewhat understand but if you are also aware you do not speak English then assuming the costumer is not worth serving because you think they are lying or are dumb kids should take a little more thought next time instead of assuming we’re trying to give you hell. It was just an unnecessary rude interaction among other I...

I went there for breakfast,as I knew I shouldn't as they CONSISTENTLY get orders wrong! Hadn't been here in probably 4-5 months.Drive thru around building:inside closed.Got two big breakfast order taker about our of breath hyped up hard to understand.$12.90 I received a pancakes/sausage,two hash browns (stone cold),pancake syrup, and a hamburger(?) Bagel.Of course,lucky me,left phone at home for wife to look at Petfinder for new dog.Pulled around,banged on window numerous times,waving food,three employees all acting like "nothing to see" including I believe manager making coffees in long sleeve red shirt.Completerly on purpose,ignored.Ran back home, called,phone rings numerous times,hung up on,called back bottom line they want my info so I can get re-order at another day/I asked for money back-"that does really no good since I'd have to still come back,one way or another,or come back around now" Could have been solved much easier while I was there instead of being ignored!!!! Here's pics-receipt is right! Deserving of this post!!!

Filed complaint with McD .com got a War and Peace version of why the dining room not open.Asked a third time for refund,on a credit card,really easy.4th contact was from a shift manager who "tried multiple times to reach me,but unable to" absolutely B.S!!!,and AGAIN a fake apology for the FACT I had a bad, unpleasant visit.4 attempts to get a $12.90 refund We'd,Thurs, Fri,Sat,Sun. Not a word of refund happening.Spread word to all they screw up you're order,better catch it then.Might have been from out if state-same difference.Been going here since late '70's: truly,truly,suck! After 5 days of trying to kiss 💋💋 my behind,I tried to end it, forget it,move on go F and U themselves,I get another effort response to make things better.... unbelievable!!! Could not suck anymore: completely all about $$$:not customer service.Now I get stalked trying to he...

Was doing delivery for uber at 4 am. There was a homeless man with a weapon who harassed me when I pulled in, he was out front of this McDonald’s. I went through drive thru to get uber order the spanish ladies had a real attitude and wouldn’t hand me the bag through the window even though the bag was 6 feet away. I told her about the gentleman out front and said I’m not walking past him please hand it to me. They refused, I had to call police the whole time you lost customers cause I didn’t move so about 10 cars you lost business on. Uber called the restaurant and said the driver feels unsafe can you please hand out the window. They refused again, they refused even when police came. Wanted to post this store that doesn’t care about safety of drivers so that when something happens they will be responsible. Nobody should have to put themselves in danger, is this what you teach your employees? So you don’t have any accommodations for handicap as well as far as pick up goes? I find it hard to believe that it was impossible to hand the bag through the window. Again check your security footage and you’ll see this man even approaching my car. Very dangerous situation. Uber also filed report on the store to operations notifying that the store was called and talked to the Spanish lady. Uber said there is a man out front harassing our driver can you hand out the window for his safety and...