The Brass Onion — Restaurant in Overland Park

If I could give this place 0 stars I would!!! First we came to this restaurant on recommendation of family that we were meeting up with and even though we had a reservation we still had to wait another 15 mins as they didn’t have a seat for us. Once we were finally seated we had a party of 5 and they set us in a booth which wasn’t the worse but the way the restaurant was set up we had to scoot passed the table beside us to even get in to our seats. I was able to reach my arm out and I could touch the other patrons table. We waited to have a server come so we could address that but after roughly another 20 minutes go by we never get as much as a greeting from our server, not even a “I will be with y'all in second” The lack of service to our family lead us to get up and leave the restaurant but the story doesn’t end there. When we began leaving we realized we were literally the only African Americans in the entire restaurant including employees so at this point we feel like was this intentional or was it just coincidence. As we leave we realize management needed to be notified about this situation so we politely exited the restaurant and proceeded to our vehicles and gave the restaurant a call immediately. We let the young lady whomever answered the phone know that we needed to speak with the general manager and she informed us that he was not available but she could get a supervisor so she placed us on hold. After about 10 more minutes a supervisor came to the phone we explained to her the entire situation and including the difference we felt culturally in the restaurant and not once did she even address that issue just told us to come back but after all the lack of decency and respect we definitely had no desire to return but because she couldn’t seem to answer our concerns she pushed our matter off to the General Manager which would be in the next day. She assured us he would call the following day now mind you this all occurred on June 23rd today is July 16th and we have yet to receive that call from said General Manager. We even called back about 2 weeks ago the same supervisor remembered who we were and seemed to be shocked the general manager hadn’t called yet seeing how she knew he got the message. At no point were we wanting something for nothing but after all we experienced how could we dare spend a dime here but also we wanted to fair warn anyone before patronizing this place. I strongly urge you to consider our experience with the lack of service, respect and clearly an apparent display of modern day discrimination and RACISM. You do not want to spend your...

I am very disappointed about the service I received from Brass Onion. It's sad how an employee can define the overall experience and set its service tone. I called on Friday to make a reservation for a party of 13. The young lady was very nice, but because of the size of my party, she couldn't make the reservation without getting the Manager involved. She placed me on a brief hold and then let me know that she spoke with the Manager and that I would be given a call back the next day because of the dinner rush. I waited and waited, and they did not return the call. On Monday, I tried calling the restaurant to attempt to make the reservation again. The gentleman that answered the phone was beyond rude! I explained what happened, and he said, "WELL, WE DONT BOOK PARTIES THAT LARGE." I was taken aback by his tone and aggressiveness. I explained that I had provided that information Friday and nobody said anything about not taking my reservation because of the size. So he rudely told me again that "WE DONT TAKE RESERVATIONS THIS SIZE." He was very frustrated, as if my call to give them business completely ruined his day. The rude behavior, bad attitude, and dismissive tone blew me away. I asked to speak to the Manager, and he told me that he was the Manager. I explained how disappointed I was with the way he handled my call and felt that he could have been nicer and maybe apologized for the whole mix-up. And he said, "WELL, I"M SORRY FEEL THAT WAY," in a very snarky tone.

I'm writing this review hoping that someone in a management position understands who they have dealing with customers. I rarely write a bad review, but I was genuinely floored by how this gentleman spoke to me. I know that service levels are generally down, but this was unacceptable. And unfortunately, a nice established is going to pay the price for...

The Brass Onion is more than just a fantastic dining and drinking spot; it's a place where excellence in service truly shines. I had the pleasure of experiencing unparalleled hospitality from not only the extraordinary bartenders, Michael and Christian, but also from the exceptional manager, Tianna, and Rob.

Let's start with Michael and Christian. These bartenders are simply phenomenal. Their mixology skills are top-notch, and they create drinks that are not only delicious but also a work of art. Their attention to detail and their ability to tailor drinks to each guest's preferences are remarkable. But what makes them truly outstanding is their warm and engaging personalities. They make you feel not just like a customer, but a welcomed guest, adding a personal touch to the experience.

Tianna and Rob, the manager duo, are the backbone of this incredible establishment. Their leadership is evident in every aspect of the Brass Onion. Their dedication to ensuring a seamless and enjoyable experience for each and every patron is commendable. They oversee a well-oiled machine of a team, and their focus on customer satisfaction is palpable.

The Brass Onion itself is a delightful place—great ambiance, delicious food, and a drink menu that is simply impressive. However, it's the team, led by Tianna and Rob, and complemented by the bartending expertise of Michael and Christian, that elevates this establishment to an entirely different level.

If you're seeking a memorable dining and drinking experience, the Brass Onion is the place to be. With Michael and Christian's bartending prowess and the managerial excellence of Tianna and Rob, you're guaranteed an exceptional time. Kudos to the entire team for creating such a welcoming and top-quality...