Seville Home LLC — Local services in Leawood

I visited the Seville store last weekend and saw a patio sofa I liked. The price tag read an MSRP in the $8,000 range and a sale price in the $5,000 range. However, an associate by the name of Kimberly told me that the sofa was actually on sale for a price about $2,500 after she checked her books/system (don’t remember exact price, but it was twenty five and something odd number). Kimberly gave me her card and I called her a couple of times about the patio sofa and told her I would probably be back for it this weekend. I went back today and first a guy who saw me looking at it told me it was on sale for the $5,000 number and I didn’t say anything but thank you and I waited for Kimberly help. I asked Kimberly about the price of the sofa and she then told me the price had gone up and it was reflected on a new tag labeled on the sofa. But that was the same tag that was on it last weekend when I was in their store. I asked her how did the price go up when their sale was to end March 1st which is also stated on their website. She asked me if I wanted her to talk to the manager and I thought that was an ignorant question when obviously they want to make sales and considering she knew I was returning to purchase the sofa based on the price she gave me. So, after she goes to talk to the manager which I then notice happens to be the guy who told me the sale price of $5,000 and I knew then that wasn’t going to go anywhere. I was quite disturbed that I she told me a price of almost twice as high from last week without reason and didn’t even seem to care that my time was wasted and had no valid reason to the increase in price. I will never make a purchase from this store and would not recommend them either. Their customer service and attitudes are horrible which is way below the over priced merchandise their trying to push off...

When I first walked into the store I was amazed at how beautiful the merchandise was! I came there looking for a rug for my living room, this was a quick visit just to peak at what rugs they have to offer. I walked in I started walking more toward the middle of the store, then I got greeted by an employee. She was about 50-60 years old with brown blondish high lights (shortish hair with skinnny legs but bigger upper body) I came with my 1 year old daughter looking for a fun rug with lots of colors. She first asked me what dimensions I wanted the rug to be.. I had no dimensions in mind, I just came to look at any selections and what they had to offer. I said “ummmmm” nervously, and she said “well what’s the dimension of your couch?” I said ummmmm I don’t know exactly and once I said that I felt like her whole demeanor changed, as if I didn’t know the exact size of the rug that I wasn’t almost worth being in the store. As we were walking to the rug section I said “Ohh gosh I don’t know anything about dimensions I just don’t know anything like that” THEN, She turns around and looks at me and and says “I’m trying trying to help you?” Like I said that to offender her or I was being to much. Overreal, I’m a single mama and was nervous just going in, she made me feel like I wasn’t welcome there or wasn’t good enough, I’ve grown up in leawood my whole life and never had anyone make me feel like that. I wish I had got her name, but there was a black women working by the rug station by the computers and complemented me and made me feel so much more welcome. Overall this experience effects how I feel about this store. I would say to anyone products good, buy online, overall customer service has me thinking about an interaction that happened about 3...

I waited a YEAR to get the barstools I ordered from Seville Home. I was excited to find something comfortable, semi interesting, solid and durable. So I thought. First meal we enjoyed in these chairs the footrest snapped right off while a guest was shifting back into the seat. There was glue in the break appearing it had been “fixed” once before. Within minutes, another rung snapped off as I was swiveling out of my seat. The wood beneath the finish was soft and splintered. Not at all the quality I was sold. I was sick. The next day, I loaded them all up and returned them to Seville. It became a 45 minute battle with their operations and sales managers. After their full court press to excuse their quality and somehow fault my guests for using the footrest, I was begrudgingly given my refund. I went to Seville because their showroom appears to have interesting, quality goods. Unfortunately, I think it’s all smoke and mirrors....