Los Cabos Mexican Grill and Cantina — Restaurant in Owasso

It is with a heavy heart that I update my review for this place with one star instead of the stellar one that I had given them previously. DISCLAIMER: This is not a reflection of the yummy dishes I've tried nor the stellar customer service I've received by bartenders, waiters/waitresses, AND cooks. Only it's poor management and dumb company policies.

It is World Cup season. The most watched and awaited for event that comes once every four years. Mexicans are some of the top futbol fans. So it is only logical, as a business/restaurant owner/manager (especially of a Mexican-inspired one) to provide offers/deals/specials during this time to attract viewers and therefore customers to their venue and tap into the money making that goes on during the season.

So Los Cabos is taking advantage of that right? Nope. NOT SO. Instead, they're doing the exact opposite, which makes absolutely no sense. When "company policies" compromise your revenue making ability, you should probably question/change/make exceptions to them and seek to please as wide and a diverse range of customers as possible.

After having watched the entire first half of the Mexico vs Cameroon game on the channel of my choice (thanks Stephanie!), the manager rudely made the bartender turn off the volume during halftime while I walked off for a second. When I come back, the bartender informs me that she had orders to do so because it is against their rules.

I proceed to talk to the manager and inform her that the game is the only reason why I came in and while halftime would be a prime opportunity for me to leave and find another watch spot, having a full margarita and a hot plate of food is not exactly convenient.

She then goes on about how it's company policy to have the volume off on all TVs (even during the Super Bowl-which is hard for me to believe and if so, that's just dumb/good to know!) since Los Cabos is not a sports bar.

NOTED. I must have communicated my exasperation enough for her to "allow" a low volume on the only TV at the bar. For the record, I was the ONLY customer at the bar side of the restaurant for the entire first half AND when people came in, I asked if having the volume on bothered then and they said "absolutely NOT", especially at the bar area. If the policy's reasoning is to not disturb customers, then I can tell you right now, it doesn't. I've heard of other restaurants not being able to turn up the volume due to some weird subscription requirement. That's a bit more understandable if explained in a nice manner, but it wasn't. So the bottom line here is it's not about what you do, but the way you do it.

Needles to say, this is the LAST time I'll attempt to watch a game here and probably the last time I come in to this location (such lack of regard for customer satisfaction leaves a bad mouth taste if you know what I mean). Oh and this other American customer mentioned how TVs were on all the time on another location (maybe Jenks?). So, they not only have lost MY meaningless business, but also all of my friends' and soccer loving peeps. This is what bad business management is all about. Way to go Cabos.

Anyways, thanks for allowing me to vent FB. I feel...

We were the second group (5 souls) to be seated in the middle section leading into the kitchen this morning..02/04/23. Our son had said that we were a group of four (not knowing that our granddaughter would soon be arriving) and as the greeter led us to a booth for 4, I said “Oh wait, there will be five, my granddaughter will be joining us soon.” At that the greeter turned to my son and muttered to him straight-faced, “you lied to me” and took us to a table for six. (What? Who trained this person??? Where are the very courteous Greeters/Seaters we have enjoyed for years?)

We always enjoy the luxury of a booth as to us they are far more comfortable and cozy and so I mentioned that we would like to have one of the larger booths on the other side of the room. Instead, he brushed aside our request and proceeded giving us a ‘hard sale’ regarding a table for 6 even though all but one of the 6 person booths were available. As he continued to insist on our being seated at a table, I asked once more, “Why not one of the long booths: there are many available?” he insisted, “No, the seats at the table are very comfortable”…continuing to ignore our request mumbling something that sounded like he wasn’t going to be “stacking”(?). THERE WAS ONLY ONE OTHER PARTY SEATED IN THIS ENTIRE LARGE AREA! (See ‘second group’/first paragraph). Had we not been on a tight lunch-‘birthday’ schedule we would have immediately left the ranting insistence about ‘comfortable chairs’ at the table. (Seeing that arriving early as we have for years to get seating that makes one’s visit quieter, cozier, and more pleasureful has been traded in for…”wellness seat you where we d* well please”; you won’t be bothered by us in the future.). BTW: Your food prep/taste must have also changed: in our opinion dropping from “ALWAYS EXCELLENT” 5 star… to about a 2.5-3. Your wait staff however, was both friendly and incredible….and very courteous. Our bill came to $83+ and we gladly tipped them what was left of the $100.

Not sure what training the greeter/seater that morning has received, but recycling him through again might bring out the better in him….and improve your profit margin. Sharing a flair for rudeness and a double dose of disregard for customers simple requests was what we discovered as our ‘catch of the day’ that morning…..and should someone in our group happen to mention Los CABOS in the future as a dining destination…..that morning’s unnecessarily rude encounter will be the reason we will not be returnIng. Too many quality restaurants in the Tulsa/Owasso /BA area to return to the ones that leave a bad taste in one’s mouth before they’ve even...

Personally I do not like writing bad reviews but last night we ate at Los Cabos. We had a very bad experience. First it started by asking the waitress over and over again for simple items like ketchup for my daughter's cheeseburger about 10 minutes and two waitresses later I went to go find someone and found our waitress sitting down talking to one of the boy workers while on her phone. Very perturbed, I asked for the manager who came out later, said she talked to her employee about the situation and told us she pulled this waitress out of the area because she was so busy. How is talking to your co workers and texting on the phone being busy with tables. Yet the entire time during the rest of our meal the waitress kept serving us. I also watched this manager(young/short blonde hair) Talking to a man sitting by himself who she obviously knew because they were talking about personal issues. This conversation went on for over 15 minutes and at least a couple times throughout our meal. To top it off there was a song playing over the speaker and all of a sudden we all hear the word fuc@#$g in the song. I immediately got the attention of the manager and said maam the music being played is inappropriate. She just said oh I will go talk to them about rhe music. She then turned back to her man friend and kept the conversation going. My wife and I were in disbelief. This was when we decided to leave as quickly as possible. She could have cared less my 8 year old daughter was standing there listening to the music. My daughter colored the manager a picture because she said she was going to comp her meal because of the length of time it took to get the ketchup out. So she felt she should do something nice. To the owner/manager/operator of Los Cabos I want to let you know because of what happened last night we will not be coming back knowing this is what type of managers you have working at your restaurant. It is very sad to see this type of service at one of our favorite places over the years. Please feel free to reach out to me if you have...