Ashley Store — Local services in Owasso

I'm not going to list the name of the employee that helped me and my husband because that's not the point of this review. I just want to try and help out anyone else trying to buy furniture from being scammed.

We went to Ashley's furniture in Owasso during the Black Friday sale in need of a couch. We eventually found one with a price point of $2,100. But we decided to not include the ottoman.The lady helping us made comments such as, "let's try and get a deal for you" and "I'll see what I can do to lower this." Cool. She comes back and says she can get us $500 off with discounts. Awesome. She tells us she can get us free shipping if we are able to carry the couches from the front of our house to the inside. We can. Then says that all of their furniture comes with a 5 year protection plan.

Next, we notice a sign that says our couch comes with a free furniture (lamp, side table, etc) due to Black Friday. She says, "well, I already gave you the free protection plan. That's typically $229." We were fine with that, even though she said all the furniture comes with it... implying that it's free. But we weren't going to argue something small like that. We asked her about the 5 year interest free in store deal (promo online said we had to go in store to claim this) and she said she had no idea what we were talking about and that "must be online only." Proceeded to say we could have a 2 year no interest. Again, we didn't argue because 2 years worked fine for us.

When we logged onto the website to set up payments, we notice that the couch was still 2,000 plus a fee of $139. We then looked up our couch on the website and noticed that the price was only around $1600. We called Ashley's and she told us that she never said the protection plan was free and that the online prices are different from in store. We basically paid extra for a couch and got lied to/scammed out of $400.

So, be weary when talking to the in store employees. IF you're going to buy from them, I'd look around the store and then buy online. But, I'm personally never going to shop their again. In times like these, everyone is struggling and I expect anyone helping me to be a decent human being. Idk,...

My roommate and I decided to start shopping a few weeks before we would be ready to buy because we are both super picky and we weren't sure what we wanted in our new house. When we came in to the store we had not intended on buying anything at all. We spoke with Cari explained to her that we really didn't want to buy anything yet and she told us a couple things about sales and what not and let us browse without bothering us. We had just been literally chased around Mathis Brothers by the sales guy and were relieved we could just look without having to tell someone a million times we were just looking. Well, after about an hour looking around we fell in LOVE with a living room set. We were sitting on it and discussing our options. This is when Cari came and sat with us and talked about it with us. She went above and beyond answering our questions and helping us out. We told her it was out of our price range but can buy it in pieces later on down the road. She gave us quotes and, even though it was closing time, made sure we had all the info we needed. We called her 2 days later and let her know the set was too far out of our price range and didn't think we would be able to buy it by the time we had hoped. We want something in the new house asap. She talked to us about financing and helped us get a really good deal on what we wanted. She also helped us out with finding tables, lamps, and an entertainment center! Max and Mike with acceptance now got us all set up with financing and were super helpful with making sure we knew what the terms were as well as made sure we got everything we wanted and even better prices than what we had originally been quoted! Since there was 2 of us and we couldn't get approved alone for everything they worked with us to get everything financed but on 2 separate accounts! After all of this, Pat, i believe the store manager, went above and beyond to help us get the delivery all worked out and the assembly on anything else we needed. They made sure we got exactly what we wanted and Cari really went out of her way to make this fun and easy. I will never shop anywhere else...

My husband and I went in to Ashley in Owasso to purchase a ton of furniture for our new house. We found a ton of furniture that we loved and spent around 10 grand at their store. One of the items we purchased was "as is" on the showroom floor. We investigated the pieces and made sure there was no significant damage and went ahead with the purchase. Once it was ready for pickup my husband went to Mathis to pick it up and none of our items were in boxes like promised and had scuffs, scratches, and chunks missing. Ashley refused to acknowledge this and did nothing because it was "as is". Then once our other furniture was delivered we received the wrong dining set. We had the correct table but the wrong chairs and since it was a close out special they had no more in stock. I had them come pick up the entire set and I asked for a refund. Two weeks later I still had heard nothing from the store regarding our refund and they had picked up the items over two weeks ago. When I called to get the refund they gave me excuse after excuse as to why it wasn't done and then went ahead with the refund. I had another charge hit my credit card for the amount of a nightstand that we had already purchased and when I asked about it they could not tell me why I was charged and that I would need to contact the credit card company. The credit card company was just as confused as I was and offered to dispute the charge, but it turns out that they never even charged me for the nightstand to begin with. Overall this experience was a joke and we will never be purchasing from them again. For someone that gave them over 10 thousand dollars you would think they would treat us a little better and offer some sort of compensation for the damages regardless of the "as is" title. If I were you I would not waste your time at Ashley and would recommend spending your...