Texas Roadhouse — Restaurant in Owasso

We’ve tried this place three times because of their reputation. Each time was worst than the last. At the third visit we met Shelby. She was a trip of a service manager. She stopped by our table to offer the most insincere “is there anything I can do for you” gesture. I figured since it was a third trip can’t hurt to mention our steaks getting overcooked and would she mind to help make sure a full table of filets was cooked right? Since it was a 50th birthday? Immediately she rebutted and said and I quote, “No!……I can’t do that…but if we don’t get it right we will fix it for you.” I was curious at her reply given it was a Steakhouse after all. I said that was an odd response since you approached me to ask me if you could do anything for us. She got super snarky and said, “Well!! At any given time we have over 150 stakes on the grill, there’s always gonna be mistakes, but if it’s not cooked right, just find me and let me know.” Her hostility was palpability and even my kid looked at me as if I’d just made the teacher mad! Sorry I mentioned it Shelby! Oddly instead of overcooked this time, we had raw, ice cold and bloody filets. When our very kind server saw us cut into them he gasped. He apologized and quickly whisked them away. Sometime later Kevin brought out our filets now a hockey puck minus a filet he somehow misplaced. He asked a lot of questions about how many filets we ordered and truly did not seem to believe us to the point I said “don’t worry about it. I can share mine with my child.” At which point he said in an harsh tone, “you ordered a kid a filet?” It caught me way off guard especially as he pointed right at my child’s face. I feel like most mothers would be very upset at a grown man towering over their child asking them repeatedly what they ordered. Notably it’s so loud in there he had to yell to be heard. I told him we all ordered filet mignon because we keep getting overcooked steaks and it’s a big birthday. Apparently that convinced him and Kevin said “let me go see if I can figure out what happened.” Which means someone probably got our streak we sent back. We got notice they were remaking it and a hearty promise it would be right. We got our final steak back which was something that resembled a Texas WELL DONE despite ordering it medium. Hey Texas Roadhouse! You can’t cook an ultra thick filet mignon medium in 6 min by charring it to death over open flame!” Kevin dropped off the steak and darted off. No apology. No chance to check the steak. He knew it was bad.

Not sure why a statehouse can’t get a Medium right. Shelby needs some training. Kevin was the first person at a restaurant that ever made me feel like I didn’t deserve to be trusted. Honestly, the whole thing was a little traumatizing once he started pointing at an 8 year old trying to get him to confess to steak fraud! We will never go back! Full price for three meals all gone way wrong. Servers were always great. Maybe turn down the music a little so you don’t have to yell at your customers when you need to fix their steaks?! Horrible Management! Horrible experience! Outback has been much...

Go to 71st street Texas Roadhouse instead.

I don't like leaving negative reviews, and I've been pretty gracious to this specific location, but after tonight's experience, I can definitely say their To-Go crew needs work. The amount of times I've ordered for my family, I can't tell you how many times I would catch something missing from our order. Bread with no butter. Loaded potato skins with no ranch. Ceaser salad without ceaser dressing, but ranch in its place???

This is why I always check my food before I leave, as it is an hours drive. I don't appreciate the "vibe" when I have to go to the window to ask for what was missing. Customer service is lacking.

I also order for two different households, so it is a nuisance to be given things in bulk, such as butter in a large container when there should be separate butter for each meal that has a potato, and then the rolls.

Tonight, we were missing 10 items that we specifically requested and PAID for upon ordering. And after the environment and reactions upon PLACING the order it seems intentional because how do you miss that many things? When at the window to place the order, I tipped $10 on my card. And when I picked it up at the to-go parking, I gave the server $32 in cash before checking our order. So when we had to go back to the window to request for missing items, you would think at least an apology would be given. But no, not one apology was given when we returned to the window and gave our list of missing items. Whatever y'all got going on back there, let's mature. If this was intentional, that would be theft and very deceitful. If you don't want to be a servant, don't be in the service industry. I am tired of tipping HOPING it encourages people to do their job with just the tiniest bit of care.

I would recommend training under 71st streets location because they always get it right. We were understanding when this location in Owasso first opened, but it's been long enough and it is a poor reflection of managament. Clean house and please teach your employees not to react uncomfortably or judgmental when a customer is placing a large and pricey order, as you have no clue how many people and households are being ordered for. If you're going to be rude, at least get the order right. I can deal with attitude or weird vibes, however, I cannot accept incompetence AND attitudes. They have created a very high school environment with absolutely zero professionalism. I will be taking my business along with my entire family's business to 71st location from now on.

A tip to those working in To-Go: Don't think your customers won't check their orders before they leave. And the more an order costs, the better for business. Be a team player,...

FIX YOUR HOSTESS PROBLEM! Without Albaro the service this would be a 1 star review, he was fantastic. The girls that run the hostess stand told us 10 to 20 minutes. They called us after 10 mins and had us stand in on deck one. As we watched them set every other deck twice. When we asked if we got skipped they told us they were waiting for a 6 top to open since we had 5, might have bought that except, the couple that came 15 mins after us also had 5 and got seated 15 mins before us, not to mention we got sat right next to them 15 mins later and they were sat almost immediately after being put on deck two, which was cleared twice before we were sat. When they did sit us, we got some attitude from the hostess and our table was still being cleaned when we got to it. No kids menus were given to us, and they left a booster seat under the middle of the table. I was literally about to explode and Albaro came up. He immediately noticed the booster, moved it, got us more rolls, and kids menus. He was quick in turning it around. He took our order fast, made sure our drinks were full and was very pleasant. He was the only one there that seemed to care about customer service. As for the Hostess staff, this is my second attempt to eat here this month. They made we feel very unwelcome, almost like I was a burden on them, then lied to my face when they messed up their own system. Being in the customer service business myself, a little communication goes a long way. Albaro gets 5 stars,...