Starbucks — Restaurant in Owasso

The Starbucks App was down. I received an error message. Tried to re-sign in and still received a “our system is having problems, please try back later.” Thing is I have money on the Starbucks App that has already cleared my bank account. I should be able to use that money anytime a Starbucks is open. I called and spoke to the manager, Eric at this location on 96th street. He apologized for the Starbucks App. I called Starbucks Customer Service and spoke to an awesome rep, Fantasia. She had me sign-in to the Starbucks “website.” My account balance pulled up and I could see my available funds. When I went in the Starbucks store. The young lady that took my order tried to make excuses for Eric (deflecting). She said, the Starbucks staff does not know anything about the Starbucks App. She missed “the bus.” The manager of Starbucks did not know customers could sign-in to Starbucks “website.” If the Starbucks App was...

Unfortunately today my visit to this location really changed how I feel about this place. I came and waited approximately 20 minutes in the drive thru line where there were cars waiting with nobody in front of them, then to finally arrive to the speaker to be asked to wait some more. After maybe 10 minutes of waiting with no cars in front of me i'm greeted rushed and rude as if i'm bothering them. So I order then head to the window where there's still the cars from before, and I meet the girl behind the speaker Taylor who opens the window and tells me my total, that's it nothing else. Takes my card without even looking at me, stares at it for a minute, charges it then gives me my drink and my card back. I told her "have a good day", and she literally rolls her eyes then closes the window. Man, if you're that bothered to where you're rude to someone trying to be nice. I should've said "hope your days...

All I wanted was freshly brewed Pike's Roast coffee which is already brewed and ready to serve, As the drive thru had two cars in line, I decided to go in the store..... there were no customers in the coffee shop, I assumed, was going to get faster service. All the lady at the Cash register had to do is take the money, fill my coffee cup and say Good bye... but she asked me to wait... she started to chat with another employee... waited 10 min, I asked her again, how long will it take to get my coffee... she gave me a nasty look, grabbed a empty cup, filled the cup and gave it to me.... Not sure why she was waiting on someone else to give me coffee, when she and the other employee were free... Was having a great morning... she just...