I placed an order 5 days before my son's 6th birthday. This was my very first visit to the store and I was REALLY excited to try out the business. We ordered an assortment of 12 cupcakes, each one special and unique for each family member that would be at the get together. When I went in to pick up the order, the lady was questioning me if I had come to the correct location or if I was mistaken about my order because they had no record of my order. I explained the details of the order, the date and time placed and that I had come into the store to place the order. Low and behold, she found my order form in the binder and it had never been prepared. She made a call to the owner and then began to try to put cupcakes together quickly with what she had in the back. I waited a good 20 min before she told me it would be another 20 min or so. I had food to finish preparing and people showing up at my hous . So, I told her I would send someone else to pick up the order. I sent my mom back and they wanted to take $2 off of the order and give me coupons to come back to the store!!!To make matters worse, the teddy bear cupcake for the birthday boy was not in the order and the tops to the cupcakes began falling off as we took them out of the package!!! It was a disaster, the employee was less than friendly and the product began falling apart. Good place to stop in for a treat but DO NOT count on them for a special occasion !!!!!!