Guthrie's Chicken Oxford Ms. — Restaurant in Oxford

Visited at 11:49 on this day, May 30th, entered the building, and there was only one person on counter and she was in the drive thru, two people eating in the lobby. The girl who looked to be part of management stood on the opposite side of the doorway to the kitchen noticed me at the counter but stood ignoring me for a few minutes. Then when she saw that the drive thru girl was paying no mind she finally came and asked a little abrasive, "Can I help you??". I told her what I wanted she took my order , fixed my drink and then walked to the back where there were other people talking loudly but never saw her or anybody else come upfront. After 10mins of waiting the drive thru person walks by, never acknowledged or looked my way, went to the kitchen then came back out put a plate in a bag and said , "here you go" and walked away and went back to her drive thru. Never even gave me a receipt. NO FRIENDLY CUSTOMER SERVICE, NO SMILES , NO EYE CONTACT, NO GOOD HOT FOOD, MY CHICKEN AND FRIES WERE COLD AS A WEDGE! THE CHICKEN DARK AND DRY LIKE IT HAD BEEN SITTING A WHILE. I KNOW SITTING CHICKEN BECAUSE I COOK FOR A LIVING. I felt as though I had walked into a total strangers place of residence unwanted...

Fast friendly service, food was hot, fresh and very delicious! Great addition to this side of oxford. Will definitely eat again. (Edit) I like eating here because when I get off at night there aren't many options for "fresh food" but tonight 10-26-22. I placed my order inside (wasn't in a hurry) and it was ready in 3 minutes after ordering which I thought was weird since they cook to order. My meal and my sons was room temperature and my wife's was room temperature but also hard as a brick and not edible. They had a "Manager" on duty but he obviously wasn't concerned with serving his customers with fresh food. I value my money and i don't appreciate wasting it on what my family was served tonight. I must admit I've eaten here a few times and this is the first time to experience this but your motto is fresh food cooked to order not fast food waiting in a warmer. However it definitely makes me hesitant to return or recommend to others who work hard for the...

Wow, I really enjoyed Guthrie's over their time in Oxford but the quality is going down at times especially lunch. This last time made me feel like customer service just was thrown out the window. It wasn't busy. It's spring break and only 2 cars in front. I decided to do an order online so it wouldn't be a problem in the drive through. I was there before the order was ready and that's fine. After placing my order and picking up my order I assumed everything was fine and I trusted the staff for the quality I've been getting prior. To get home and realize for as much as I paid and what it looked like and seemed to be reheated fries , no crisp just really soggy. The chicken was not the fresh crispy chicken as always before. The bag had something splattered on the back and the toast not really toast. I hope that things get better soon because I can't see wanting to go back with...