Taqueria Cuernavaca — Restaurant in Oxnard

This place gave me vibes that as a customer you cannot complain otherwise they will try to humiliate you especially if you are Hispanic. I order three chicken tacos/ grill chicken tacos and I have always order chicken tacos and they give me grill chicken tacos. Nobody has ever asked me whether I want them shredded or if I want the full chicken in there 🙂‍↔️ I call your business and I express the situation and your employee claimed in a very defensive tone trying belittle me claiming that she was right and I was wrong. She implied this, “what you want me to do? You want the money back? I will have to speak with my boss. I don’t think you want to come just for that.” “We don’t have any issues refunding you JUST FOR THREE TACOS” Evidently that’s not problem, I’m not requesting a refund. I just called for her to pay attention since today was me next time someone else and customer service skills can better. Yet she shut me off abruptly at the beginning of the call placing me on hold and I get it, your employees may get busy. However I know exactly what I order and I was expecting just an apology but instead she was verbally fighting me when I was not even mean to her. Boss if you are reading this you know better that that’s not the way to interact with customers. Even for this small order I left tips. And the tacos don’t even look good, I’m not lying they don’t look tasty just simple dry tacos. Sep6/24 PM shift. Nothing against the cashier whom charged me and handed...

Wowsers, this place is delicious. Sure it's Mexican food but with a slight twist and that might be a regional thing (Cuernavaca). Wife and I stopped by only because we came to a restaurant across from here except they are closed (memorial day). How could we not come in, it is SUPER PACKED. Tons of people here so you know it's good. And by full I mean the place in full of people inside, outside with a full line still waiting to order. Yes, you have to order yourself but they do bring it out to you and pick up after you so tip please. We ordered a torta each (menu is sorta limited and that's not always a bad thing). The tortas are big, full of food (many places skimp on everything except maybe lettuce to make it look like you get a lot) and simply delicious. The place is very nice and clean, it is a little deceiving from the outside. You do need to order chips if you want some. We didn't know, asked and we were offered chips for free. Salsas are ok, they are different but again it could be regional. We recommend this place and we will be back. It is not often I write a review of a restaurant while I am eating. Almost forgot, the prices are good specially for the amount of food and how...

Showed up shortly after they owned at 10. Ordered the chorizo and eggs while my friend ordered the trio, one enchilada,, a taco and a chile relleno. My dish: eggs were overcooked to the point of being dry and barely warm. My friend's dish: chile relleno was cold and the enchilada was warm. The taco was the best of the three. How is it possible for the food to be barely warm? This is unacceptable. How can the cook make those dishes and be proud of what they made? It's not easy to screw up chorizo and eggs but they did it here. One thing we noticed was all the other tables that sat down after we got there, we were the first customers there, all of them get chips and salsa. 🤦🏻‍♂️ For a business that is featured quite a bit by a popular page on Instagram you'd think they did a better job. It's really disappointing to find out they...