DCH Toyota of Oxnard — Local services in Oxnard

As a women trying to purchase her first car, this was by far the worst experience ever.

I first negotiated via text with Adrian Guevera, he was patient and great to work with. We locked in a final price of around $36,000, once that was locked I went into the dealership with my deposit of $5,000.

Once I came into the office his manager tried getting involved Christian Rodriguez. That is when I started having a weird feeling but Adrian still made the process easy. I signed a few documents, made it clear that I wanted the new 2025 Toyota Camry in white, with a black interior. I didn’t receive any copies of things that I signed aside from the receipt of my deposit of $5,000. They ran my credit told me a few interest rates, and left it at that. They mentioned my car would arrive in June.

June comes along, I take a day off work show up with the full payment of the car, and what they showed me was not the car we had agreed on. They tried playing it off as that was not the case, then Christian comes out saying what’s the problem, is that not the car. I explain that I wanted the black interior, and he pushes saying is the car good though? Aside from the black interior they seemed to want to push me on a car I didn’t want. So he takes a look at the paperwork, and comes out saying, “oh yeah you were supposed to get the car with the black interior there was an issue with the manufacture”. He notices I’m upset and offers to add a ceramic coating on the car for the inconvenience and I told him that was not enough, I would need more than that. He mentions that the car would be delivered in two weeks, and should be ready then. Christian then mentions that he is going to have to draft a new contract, and that was a red flag since the original contract mentioned I wanted the black interior, why would I need a new contract. I asked for the contract, they told me the system was down, I said okay no worries send me the paperwork once its back up and running.

On July 5th, my car has arrived Adrian sends me pictures of the car as I don’t want to drive from LA to Oxnard and it not be the car I wanted. I get the pictures its the black interior, and I ask him for the original contract/PO/ whatever it is that signed. This is when things take a turn, they make it a big deal saying the system has been down, saying that the finance team is the only ones with that access, they claim I didn’t sign a contract but yet back in June Christian himself mentioned we would need a new contract confirming that I did sign a contract of some sorts.

Today July 7th, I get a call from Christian, saying if I can go in today talking over me, I couldn’t get a word in. I asked him if he can let me finish speaking, he let me finish didn’t say anything and he hanged up on me. Super unprofessional, I’m getting nervous so then the finance team calls me saying there was no contract that I signed only certain paperwork. I’ve been asking for the paperwork I signed for over 3 weeks now, and nothing. I asked if the out the door price can be negotiated since this whole experience has been so unpleasant. I then get another call from Christian, saying they can’t negotiate anymore so I will be getting refunded. I agreed, but still asked for the paperwork I signed. I get another call saying I only signed certain paperwork, I say okay but can you send it to me? I’ve been asking for weeks now, once again they agreed to send it and I haven’t received anything yet.

I don’t recommend anyone to purchase a car here, especially if you are a women. They do a horrible job at walking you through the process, talk over you, and...

I had an issue when trying to purchase a used vehicle from DCH Toyota of Oxnard. Unfortunately, based on my negative interaction with a manager named “Mo” I was refused service which is reasonable based on my choice of language and tone after an exhausting process. I must take some accountability for my poor choice in language and level of frustration. My process started on Saturday when I arrived at the dealership to inquire about a used truck you have on the lot.

I arrived and self-greeted Victor as he was in conversation with another sales staff member and inquired about the truck. I looked at the truck and test drove it. Victor was friendly but didn’t know anything about the truck, the history of the truck, and or the negotiation process as the truck was slightly out of my budget. I spoke with two different managers that morning and unfortunately, we couldn’t come to terms on the price. After consideration I called back and let a manager “John” know I would consider the purchase at $48,000. John said he’d speak to the used car sales manager and call me back. I never received a phone call.

My family really loved the truck, and we decided to move forward with the purchase. I drove to the lot on Sunday and picked up a purchase order. While I was in the finance office, I asked multiple times if my wife needed to sign the PO and was told “no, the bank will let you know where to sign.” I spent most of my day Monday and now all morning today at the bank trying to pick up a check to purchase the truck. They ultimately told me I need to go back to the dealership and get a signed PO by both the dealer, myself, and my wife.

I called this morning and spoke to “MO” who claimed to be the manager. I will admit, I came off strong and straight to the point because I was frustrated. During our conversation I asked him how do I sell myself this truck? What do I need to do to sell myself this truck? He didn’t know what to do, he didn’t know what I needed to move this process forward and was unwilling to help.

Ultimately, “MO” said he wasn’t going to sell me the truck and didn’t want to sell me the truck, and then proceeded to say, “how does that make you feel?” The reason for my review serves two purposes. First, to apologize for some colorful language as it’s not my intent to be rude or malicious. Second, to bring attention the lack of professionalism and incompetency in your staff. Victor’s ignorance regarding the vehicle is 100% his fault for not being prepared by educating himself on inventory.

If I were a professional salesman, I would walk the lot and know everything there is to know about my inventory or where to find the answer so that I may be prepared to earn a sale when the opportunity comes rather than smoking and joking with other sales staff. The arrogant attitude that the customer owes the dealership a lay down sale is pathetic and unacceptable. The excuse that “I’m new” is unfair to the potential customer who is looking to invest their hard-earned money with Toyota of Oxnard.

Truly, I fell in love with the truck and my family was excited to enjoy the many camping trips the truck would have provided. It’s upsetting that I was unable to purchase a truck at the advertised price after investing so much of my time and energy. I hope this email serves as a learning opportunity for all of us involved. We can and should all do better. At the end of the day, it’s...

If I could rate 0 stars, I would. My experience is w/ solely the service dept. This was our 1st time EVER going to this toyota service dept and I regret it WHOLEHEARTEDLY. Our service advisor was Colby Rabin, my husband was in CONSTANT communication regarding our vehicle's needs and our form of payment for services. From the VERY beginning my husband was upfront and adamant with Colby about moving forward with tire services ONLY if our toyota CC was good to use! Colby even went to the "cashier" to verify our toyota cc was in working order. Or so we thought! Once services were rendered, and payment was needed our credit card was not working & "kicking back" Colby said. He then proceeded to upsell my husband on some type of loan (I'm sure to meet a quota of some sort) to pay for the tire services. A service we did not want or need but my husband being a nice guy, went along and applied. Once my husband realized he would need to leave some sort of "deposit" he advised Colby we were not interested and just wanted to use our toyota CC to pay for tire services... My husband was then called back to work, (he had already been there for over an hr and our vehicle the ENTIRE day) and so he left the dealership. I then called them back to finish getting this sorted out. I explained to Colby how we were NOT interested in w.e. loan he was trying to upsell my husband on and that we have a toyota CC we always use to finance our vehicles servicing... I told him I would call the CC company directly to see what the issue was and I'd get back to him the next day. Long story short we needed to wait until Tuesday to try our card again. Per the toyota CC customer service agent. Today Wednesday 10/23 I get a phone call from Chris Case, essentially implying we are evading payment and threatening to send us to collections. He tried his best to make me feel like I was the problem when clearly his service agent(Colby) doesn't know how to do his job properly. Like I explained to him, if Colby had been honest and upfront regarding the toyota CC not working properly PRIOR to getting any work done on our car. We would not have moved foward with the tire services and subsequently, we would not be in this predicament. Now I spoke to the toyota CC dept shortly after my TRULY unfortunate phone call with Chris. They informed me that this toyota oxnard dealership is not in the "system" on their end, to be able to process any payments using a Toyota CC. They SHOULD be in the system, but since they are not thats an oversight in their end they need to fix ASAP. Either way I did not appreciate the assumption/threat Chris Case made to me. We are loyal Toyota clients of over 10YEARS. Ive never been treated so poorly. 10 out of 10 DO NOT RECOMMEND Toyota of OXNARD. We will NEVER step foot again and hope you all do the same!!! Sincerely a TRULY...