Toppers Pizza Place — Restaurant in Oxnard

Saturday May 10 we placed our order around 8:10 PM and sat at our table to wait. After approximately 30 minutes, I noticed that other customers who had arrived after us were receiving their food. Concerned, I approached the pickup window to ask about our order. Unfortunately, the staff member I spoke to did not check our receipt or order details — he simply told me to wait a little longer, claiming it was almost ready.

After another 10 minutes passed with no updates, I followed up again. This time, someone finally took our receipt and returned to inform us that the machine had broken down and our order had not been processed. They offered to remake it and include a cookie for the inconvenience, but by then, our 11-month-old baby had become tired and was crying, making it unfeasible to wait any longer. I asked to cancel the order, and staff informed me they would issue a credit to my card.

However, once I returned home and reviewed the refund, I noticed that I was only credited for the large pizza. We also ordered a sandwich, which we never received, and it was not refunded. We were correctly charged for two drinks and a small salad, which we did consume, and I have no issue with those charges.

I am very disappointed by the lack of communication, the mishandling of our order, and the incomplete refund. I hope you will take this feedback seriously and look into issuing the remaining refund for the sandwich we...

Wonderful over-priced pizza and (ONE TRIP ONLY) salad bar. Soda fountain, handful of beers on tap, and minimal wine selection. Not a fan of the ball of oatmeal they call a cookie served a la mode. It resembles a pazookie from BJ's Brewery that's made for someone on a diet, meh. The customer service depends heavily on your tip here The dining area is always over crowded, loud, and unfortunately (for the staff and those of us with obedient children) full of obnoxious, sugar-loaded brats making huge messes and tantrums with lazy, terrible parents totally tuned out. What surprised me was the really cool miniature train track overhead with operating train, our twins and baby got a lot of joy watching it. There are a handful of TVs to watch sports while chowing down. Some of the booths are long but most are shallow and stiff, not very comfortable for longer visits. The parking lot is absolutely the worst part about this location. With minimal spaces to park and poorly planned flow of traffic, hitching a ride here is your best option. There is a small arcade that uses quarters for play and a quarter machine nearby to conveniently change out your cash. End impression, expect to experience a sloppy circus from the other guests while you're trying to enjoy your very over-priced, but delicious, pizza once you've traded your first-born for a...

I ordered a pizza from this location on Thursday. I placed my order ahead on-line and went to pick it up. Once inside I was pleased to see the social distancing guidelines posted at the door and inside. There was even tape on the floor to indicate the 6 ft apart guideline. However as I waited in line To my horror I noticed three employees with no mask. They were making pizza, one of them a tall male had a black polo shirt are they not managers? He was touching the dough. What is the purpose of having the signs, the curbside pick up if the employees themselves are not being enforced to wear protective gear?!?! I was mortified I threw my pizza out and ate at home instead. I'm disappointed that they would have such a lax attitude when it comes to the safety of our community and it's own employees. You are exposing your own employees to such a great risk and their families. I wrote to your customer service as well on Thursday I have yet to hear from anyoneI hope you correct this but I will not be returning. I was tempted to post the pictures up of your employees not wearing mask but I don't want to persecute them. They are working hard to keep your company open please return the favor and work hard to protect them and...