McDonald's — Restaurant in Palestine

Today is March 18th and the power went out at McDonald’s in Fairfield. I went through the drivethru line as I do almost everyday to order an ice caramel coffee on my way to work. I’m no different than most people and I have an addiction to something. Mine is the ice coffee. I spend 100.00 a month at this McDonalds on this one product. When I was at the outside kiosk I was told the power went off and they were not serving anyone. I politely said ok and pulled up to the second window to see if I could order my ice coffee since I had $3.13 in exact cash and I know the coffee is already done and the caramel is hand pump and the ice is already made. This was not an all day power outage just a short 10 minutes and the power was back on at this point . I was greeted by a pleasant girl who serves me regularly and asked since I have exact change could I have the ice coffee. I was then interrupted by a manager who seemed to be severely stressed by the whole power outage and told me it was more complicated then most people understand and she would have to make phone calls and other stuff to get things running and that most people understand this but some don’t.Knowing her rudeness was directed at me since I asked for the ice coffee. I politely responded I understood. I figured since one manager was sweeping, the employee looked frustrated and the young manager was not handling the situation well I would go to the next McDonald’s. So here is what I also understand. I understand that this McDonald’s is paying employees and 2 managers to look at me like I’m stupid asking for something that takes 2 minutes to make while they have the product available without the use of power. I understand that while they are not selling anything this McDonald’s is loosing money paying the staff that are employed for the time they are down. I understand that this McDonald’s is paying managers that do not have the capacity to understand that my loyalty and 3.13 a day helps pay their wage. I understand that if you have employees that can not think outside the box to be able to make an ice coffee that requires zero electricity and take cash and then ring it up when your system comes back on you have serious issues. I understand that her rudeness lost me as a customer. I will now get my daily ice coffee in Mexia where I told my story to their employees who laughed at the ignorance and told me they could make one if the power goes out. There is a lot I understand. I understand how a calculator works to add tax if the computer is down. I understand the dynamics of a business because I have my own ice cream/snow cone stand. I understand if my power goes out there are things I can and can’t sell. I understand my customers are the only reason I can pay my bills. I understand customer loyalty. To clarify the power was on when I asked for the coffee. The coffee is made and sitting in a warmer where you push the lever down. The ice is scooped by hand. The caramel is in a pump container. The milk is in a bag . The 2 managers plus the employee were just standing there looking at me while the rude one was being patronizing. I know it’s just an ice coffee , however it was more the point of them not being able to complete a simple task. It took her longer to tell me people don’t understand then it would have taken for her to...

Apparently they can't follow the app and don't have contact with them when they are out go something and have to substitute. The manager wouldn't even give me her name, and was hung up on 7-8 times to get what I think is a fake name and told to call back Monday which my kids didn't get drinks, I usually don't get Happy meals but did it for tota to surprise them and it wasn't even any fo the toys listed. No condiments, again, no drinks for my kids at all when we live 20 mins away and they usually put them into the bags int they don't hand them to us. I wasted an extra 15-20$ for nothing and still didn't even get everything good wise I should have. Plus 8 need to call back on Monday and speak with someone else but I have no name for who I spoke with nor who I am supposed to speak with Monday? The app hasn't worked on months and finally worked which I use for extras and bonuses and to see what extra stuff they have at the time which is all pointless. To get told they were trying to help but didn't do anything to help.. no one there cares because it's not the new managers job coming on duty to cover anything from the last shift which that manager was still there as well. Hope your real name is Britney because you delayed on that and to pick up and hang up 7 times of not more because you REFUSED to give your name up and then threatened to block me because I kept calling, I hope they fire you and you and the previous manager on shift because that's not how managers act nor respond to anything. Yes is it your who to clean up after a previous manager and I do not care if you block my number but good, make it so I can never call again when you have all my info and named it off but I had NONE of yours no matter how many times I asked for you and the other managers name. Order was at 10:30ish and so that fell on the previous managerand you cleaned it wasn't on you at 12 when the order was picked up at 11-11:30. Yes it is! Threatening to block em Jay to get your number because you'd pick up and hang up is insane! I'm sure your making note of my name and number to mess every future up for my kids so good for you. You showed the type of...

This McDonald's location the owner of this location really should start doing frequent surprise visits. Especially on weekends, evenings and nights. The service is absolutely horrible! You get told to pull up in one of the numbered spaces to wait on your food. While the vehicle at the last pull up window waits for 10 minutes or more. You're waiting and they either come out and give you a pen and paper to write your order down because who knows what happened and they lost track of what was ordered by who. Or they come tell you it will be a little longer. I took my kids last night for food and was told to pull into a parking spot. We waited 5 minutes then the poor guy comes out and tells me it's going to be 7 minutes because the machine is not working that does the chicken sandwiches. I said ok thanks, and we waited. 7 minutes was actually 15 minutes. While other vehicles pulled in waited and got their food and left. We watched at least 6 different vehicles park, get their food and leave while we waited. It's not like it was a huge order! 5 reg chicken sandwiches, 1 specialty chicken sandwich and 1 burger. No drinks, no fries. Almost everytime we've gone the last few times has been an issue. Also when you go to the drive through it's what you choose to do for whatever reason. You shouldn't have to go inside because your order is messed up, they forgot something or you just didn't get your order at all. Which we've had to to several times before! Management or something really needs to change! We've never had an issue if we go during breakfast hours, but lunch and especially dinner hours are absolutely horrible!! This is the worst of the worst locations I've ever been to. It's pretty much why I stopped getting food there for myself. But that's what my kids wanted so I endured the horrible service. There were also a few of the chicken sandwiches that didn't have anything on them but the chicken and bread. Do better please! My kids still for some reason love the food. Palestine is growing and getting many other places, people have options and if things don't get better this location...