Jimmy John's — Restaurant in Palm Beach Gardens

Decent food. Horrendous Service. I've been getting JJs delivered for a while now and have always had problems with the drivers not being able to find my work bldg. In turn, I picked a popular business adjacent to mine and specifically put in the instructions to call me when nearby. 90 minutes and 3 phone calls later I never get my sub, not even a phone call, I had to be the one to reach out all 3 times.

The phone calls went as follows: 1st call- the delivery tracker on the website marked the status as "delivered" I called 5 minutes later to be told if the site says it was delivered then I should just wait. 2nd call- 15 minutes later I call to get another person on the phone who says they didn't get to make the food due to issues in the restaurant and that it should be delivered asap. 45 minutes later (90 mins since order placed) I place my 3rd call-I get yet another person on the phone who says the driver already went to the business I put on my order and they didn't find me so they left. No phone call to try to reach me, nothing. They just left. So I ask them to void the order since I've been waiting for 90 minutes without the food and they apologize and tell me to stop by next time to see if they can make it up to me.

I go the following day only to have the manager angrily explain how I'm not getting anything to make up for my trouble because I wasted their time and sandwiches the day before. When I explained that I put directions to call me because they can't find my business he says he called me and left a voicemail. Mysteriously, neither call nor message are on my phone. And if they had, in fact, tried to reach me then why was nobody able to tell me my order was having trouble reaching it's destination when I reached out to them TWICE within the first 50 minutes of my order.

On top of everything having the manager blow me off after I was told to stop by the previous day is what sparked this review. He basically backpedalled on his employees promise and stated I got my money back so I shouldn't expect anything else; effectively wasting my time for a 2nd day in a row. Irresponsible management.

Never ordering...

lar sandwich), and dude placed an online order. It would be a little awkward giving a guy one, with me sitting right next to the pickup area, after I was told that they don’t make them anymore. Also, my daughter’s “turkey and cheese” had no cheese on it. We literally asked for a turkey and cheese sandwich with a little bit of Mayo. No friggin cheese. They didn’t give us any napkins, until we had to go up to the counter again to specifically request them. I am by no means a prude, and I utilize profanity on a regular basis; however, I am a firm believer in professionalism in the workplace. When the cashier, and the three other members on the prep crew didn’t have any customers or orders (I’m assuming because they weren’t directly in front of us), I heard several utilizations of $h!t and f-bombs. One employee, who had a beard, appeared uncomfortable with the exchange, and tried to shush the other employees involved. It is now Monday night, and the wraps are still listed on the Jimmy John’s website. Unfortunately, the wrap was only mediocre anyway. The tortilla and vegetables were extremely fresh, however the Thai chili portion was super ginger heavy, and wasn’t really my thing. I am appreciative that I finally got what I ordered, but I think it had a lot to do with the mobile order that rolled in while I was there. The restaurant was fairly clean, however the tables had not received any cleaning since their previous occupants. Unfortunately, per my wife, this experience has given Subway (absolute garbage) a slight...

90 minutes from ordering online until my sandwich was delivered. I called twice to check on my order, first time was asking (politely) when I could expect my lunch as I only have 30 minutes for lunch. I was told "the driver will be back in 10 minutes and my order will go out with him so I should have it soon". Called back an additional 30 minutes later (still polite but annoyed at this point), spoke with the assistant manager who said "I can cancel your order for you", no alternative or corrective action, no apologies. Asked to speak to the GM, who proceeds to tell me that "there was an influx of orders so everything is late", no sorry or apologies, just "this happens" and "the food industry is hard to work in". I told him that I did understand (I've worked in the food industry) however, this is his and his employees' job as well as the nature of the job and the food industry in general. Communication about running behind or late would have been sufficient and would probably save him many angry calls for today. He basically laughed and said all his staff is new so he is in the process of training everyone. I will NOT be ordering from here again, so save yourself the trouble of having to "manually" track your order by having to call...