McDonald's — Restaurant in Palm Desert

What a horrible place. I ordered a mobile order that allowed me to not only place the order at the wrong location but it also told me AFTER I ordered it that I was at the wrong location. Then it won't let me cancel, there's no number to call, nothing. I come into this location to see if they cam help me since I wanted to get this before picking up with my son who's 11 and has a hard day at school. Im currently 8 months pregnant and while I understand I am partially responsible, Im going through a lot and I asked for just some help solving this. Nothing. They would do nothing for me. Not make a call, not help with a refund. Not make it for me here. They just kept repeating themselves that they wouldn't do anything unless I ordered it all over again (so paying for it twice) without knowing if I'd ever get my money back for the previous order. I've just downloaded the app and I didn't have all the kinks worked out yet, but wow am I surprised they will really be so greedy and heartless to not help out a 8/mo along pregnant women trying to get a meal for her son. What a show of character. Several managers walked by and didn't even offer to speak with me. The women helping at me just held back laughing at me and Im amazed. Take your...

I recently visited the McDonald's location #3554 and had the pleasure of being served by Daiyan. From the moment I approached the counter, it was clear that Daiyan was dedicated to providing an outstanding experience.

Not only was Daiyan incredibly friendly and welcoming, but he also took the time to ensure my order was exactly what I wanted. He made helpful suggestions and offered to customize my meal, which made me feel valued as a customer. Throughout the process, Daiyan maintained a positive attitude, even during the busy lunch hour, showcasing impressive multitasking skills.

What truly stood out was how efficiently Daiyan managed to fulfill my order without compromising on quality or service. My food was prepared quickly, yet it was fresh and delicious. It’s clear that he takes pride in his work, and it made my visit memorable.

In a time where exceptional customer service can often feel like a rarity, Daiyan exemplified what it means to go above and beyond. I left the restaurant not just satisfied with my meal, but uplifted by the experience. Thank you, Daiyan, for making my visit to McDonald's so remarkable. I look forward to returning soon and hope to...

Employee at the cashier African Black male wasn't listening very well and very DISFUNCTIONAL. I ordered 3 sausage eggs, mac muffins with 3 hash brown, and 1 order of plain sausage mac muffins with 1 hash brown. I got my order with only 1 hash brown, I asked the female employee, how come I only have 1 hash brown, and I'm missing 3 hash browns, her remarks saying I only order 1 hash brown. And I said NO I ORDERED TOTAL OF 4 HASH BROWNS WITH THE MEALS. INSTEAD OF ARGUING WITH THEM BECAUSE I WAS VERY VERY PISSED AT THE TWO EMPLOYEES. I RESPONDED TO THE AFRICAN BLACK EMPLOYEE, LISTEN VERY CAREFULLY TO THE COSTUMERS AND DO YOUR JOB THE RIGHT WAY, DON'T WALK AWAY TO GET A CUSTOMER DRINK AND THEN COME BACK TO THE CUSTOMER ON THE REGISTRY TO COMPLETE...