HO HO Wok Chinese Restaurant — Restaurant in Palmer Township

Food is good as always, but the staff are just awful. I ordered food for my family, and my girlfriend went to pick it up. They kept trying to give her the wrong order, and when she would tell them it wasn't what we ordered, they insisted she was wrong. She was starting to think that maybe I ordered more food than she thought, because it had 2 of what we got, but a lot more food in general. She came back with it and showed me, and it was over $80 worth of food, and we only ordered $30, and she got charged the full $80.

I called them and they asked me to bring the food back. I don't know why they wanted it back, but once food leaves a restaurant, they can no longer vouch for its integrity. I don't know if they plan on serving it to someone else, but they can't confirm what happened to the food once it got picked up, so that's a big no no.

We showed up and they tried to tell me that it was my girlfriend's fault, despite her telling them over and over it wasn't what we ordered. They then refused to give us a full refund after making us come back and being so rude to us, and only refunded the difference between the orders. I pushed on it because they were doing less than the bare minimum, and making our wasted time not worth it, but they just started to ignore me. I've learned a few things.

They don't respect your time, and if they mess something up, they'll blame you for it and not reimburse you for the inconveniences they cause. I cannot guarantee their food's integrity if they want us to bring back food from someplace they don't know. They don't care about their customers.

I've been coming here ever since I was a little kid, but this is not the first time something like this has happened, and their attitude has only gotten worse over time. This is my last time coming here, as there are more options now...

I find it odd to read complaints about rudeness. I order delivery from here all the time and never once experienced anything bad. The experience is exactly what you should expect from a Chinese restaurant. If, perhaps, you are expecting more than that... like to be treated like you're Queen Elizabeth... maybe you should be eating at a fine dining restaurant or having your butler wait on you hand and foot with a servant mentality. I think the complaints about this restaurant are ridiculous and most likely from ignorant and self-important "american" people who expect everyone to follow their personal cultural standards, even when ordering ethnic food. [just to be clear, i'm white and american and have lived here my whole life]

As for the food, it's exactly what I want in Chinese food. If you haven't tried the Crab Rangoon appetizer ,...

Chicken was uncooked, and very rude people. They put onions on both foods when I said I don’t wanted it. Stay away from this place. If you want food poisoning this is your place. The way they handled my refund was unprofessional and told me to never come back. As a business you should say sorry and offer money or to remake the food. Again not a good place to eat at and food was under cooked. They had my food done in 6 mins no way you could prepare 2 full meals. So I will never come back to...