The Home Depot — Local services in Palmer Township

Home Depot and Asurion Insurance -- Do not stand behind warranty. Take money but do not follow through.

NEVER PURCHASE SERVICE CONTRACT (EXTENDED WARRANTY). I purchased a Maytag washer in 2017 and the 5 year extended warranty. Now, in 2021, with 1 year left on the warranty, my washer dies (according to the service team sent by the warranty company). I was told since their tech declared the washer unrepairable, I would receive a full refund of the purchase price ($643) plus sales tax ($38.58) or a total of $681.58 to purchase another washer. Was also told not to buy another washer until I received the money. Well, almost one month later, I am still without a washer. Extended Service people state the claim is in "escalation review" whatever that is. Will take another week to 10 days to complete review and another week to cut the check and they estimate $550, not $681.58. So, counting back to the date of filing the claim of December 12, 2021, it will be almost 6 consecutive weeks without a washer. I even offered to pay to have them overnight the money. Who do I contact to get reimbursed for the laundromat fees? Why does it take over a month to get anywhere with this company. I followed their step-by-step rules to start the claim process but they are dragging their feet. Seems to me not meeting the amount of payment for the original washer, dragging their feet and not paying is a violation of the contract we signed and; thus, Home Depot and the warranty company are wide open for a Breach of Contract lawsuit which would double the value of the money they owe plus legal fees. Unbelievable customer service and warranty issues. I will never buy a service contract from Home depot again.

Still waiting for my refund money on the extended warranty. No one knows how long it will take. Don't waste your money, set it aside and buy your own washer later or have yours repaired. They only play with the money you need.

UPDATE: 1 week later. Still no warranty refund. Still in the works (LOL). Decided to buy a washer instead of wasting money at the laundromat and with the COVID, was not too happy about doing that anyway. Stupid me -- went to Home Depot (second mistake) and bought another washer while waiting for my refund. Received a delivery confirmation with a time frame of between 5 and 9 p.m. Thought that was odd but confirmed. As you may have guessed, delivery never showed. Contacted both delivery company and Home Depot and cancelled order and requested a full refund. Took 7 days to get my money back and only after I threatened to sue both Home Depot and the delivery company. Unbelievable customer service. Stay away from home depot for any major purchase. Went to Lowes, bought a machine, was out of stock on delivery day and gave me a better machine. No hassle there. Lowes cares about their customers.

UPDATE TO UPDATE. Stay away from Asurion Insurance -- hold extended warranties for home depot. My above complaint with home depot now extends to Asurion Insurance. They are not honoring the contract. Told me would cost too much to fix washer so I could get rid of it. Now they will not refund me purchase price as stated in contract because they found parts cheaper. Never notified me of cheaper parts and how can you repair a machine that is now sitting in a junk yard somewhere???? Another tactic to avoid paying out $530 that I am entitled to according to the contract. Idiots ordered parts after telling me to trash machine now send me a text message that my claim is now closed since my machine has been fixed??? Real idiots. Paid for an extended home depot warranty and nothing to show but headaches and a bogus text message. Stay away from Asurion Insurance -- they are as bad as home depot.

UPDATE 8/25/25: HD no longer uses Asurion Insurance, they now use Allstate for extended warranty. ...

I deeply regret to express my disappointment and dissatisfaction with the service provided by Home Depot. Over the course of nearly two months, I have found myself embroiled in a frustrating cycle between their online/phone customer service and in-store assistance, all in an earnest effort to secure a refund. Despite having received a partial refund approximately a month ago following numerous calls, the outstanding balance remains unrefunded despite repeated follow-up calls and two personal visits to the store. Despite presenting irrefutable evidence of the outstanding balance through an email receipt from Home Depot, the store contends that my account reflects a zero balance.

While I must commend the polite and courteous demeanor of the associates, both in-store and over the phone, with the exception of one individual from the phone customer service team, the issue persists unresolved. Despite the initiation of five separate cases in an endeavor to address the matter, each with assurances of resolution within a maximum of two weeks or 5 to 7 business days, no discernible progress has been made. This protracted delay and absence of resolution have necessitated a substantial investment of my time, yet regrettably, it has failed to yield a satisfactory outcome. Should further evidence be necessary to substantiate this ongoing issue with Home Depot, I am readily available for clarification.

In an update, during a recent visit to the store, following an hour of assistance from the store associates and their own online/phone customer support, I was provided with a gift card exceeding the owed amount by $21. While I appreciate their endeavors, I am disheartened by the resolution as all refund amounts are now tethered to a gift card, mandating future expenditures at Home Depot. Despite this setback, I find myself unable to allocate additional time and energy towards rectifying the situation.

While uncertain of the acknowledgment of this message by Home Depot, I feel compelled to relay my experience for the benefit of fellow customers. Consequently, I have elected to conduct my future business with Lowes, including the acquisition of their credit card. The superior customer service and in-store experience at Lowes have unequivocally influenced...

I was trying to return merchandise at Home Depot in Pennsylvania. I had a couple of items to return from different purchase dates. By having a Home Depot card I have an option to return merchandise within a year. Cashier Janelle was taking care of my return. At some point, after scanning one of the items, she became suspicious of why the price of similar items is different. She questioned me. I said that probably because Home Depot priced some items differently a couple of months ago. The difference was in a couple of cents. She kept going on and on accusing me of somehow stealing merchandise and then returning. I explained that it is not possible to return stolen items as they would not be on the receipt, but she kept on arguing. She took my card went to another computer to compare information. All was correct. Again, I do not really know what she was doing tnere with my card. Maybe she was copying it to use afterwards. After coming back she continued to tell me that difference in price makes no sense. I got tired of this horrible service and asked for a supervisor. When supervisor came he explained to Janelle that everything is ok, but she kept in arguing. After explaining over and over again she finally got it. She started apologizing and crying. She humiliated me in front of the whole line and I had to spend 45 minutes of my valuable time trying to explain that I am not responsible for the way Home Depot prices their items. I am a Home Depot customer for many years. I spend $5K per month on construction material. After this incident I am not returning to Home Depot. Employees screening and training should be taken seriously. If one is a cashier there is no need to play a detective...