Dairy Queen Grill & Chill — Restaurant in Palmer

TLDR: Understaffed, the staff they do have is either overworked, or useless, and I waited over half an hour for two melted blizzards, that I should of been able to pick up inside and skip the line. I ordered two Blizzards on the app. Told me to pick up inside, doors were locked. Waited in the line for 30 minutes to be told "Mobile orders have to be picked up inside". Not happening, after we already waited in rhe drive thru line for half an hour. We would of just left, but I had already paid for them on the app. We pull up to the window, where someone just shuts it and walks away from us. An older blonde girl opened it and talked to us for about a minute, I don't think she understood a word we said. She looked like she was about to fall over dead she was so overworked. Not a good look. After waiting at the window for 10 minutes, someone finally asked us what we were waiting on, and we got our blizzards not even a minute later. They had been made for a while, since they were already...

Their website says that online cake ordering is currently unavailable for this location. I purchased a Mini Blizzard cake from them in the past, so I figured I’d just call the store and see if I could order it directly from them. Unfortunately, it appeared that this request severely annoyed the woman answered the phone and the rest of the staff who I heard complaining in the background when she set the phone down to grab a manager. For the record, I can totally sympathize with them being busy. I had no problem waiting on the phone while she grabbed a manager, nor would I have had a problem with simply calling back or having her take down my number to call me at a more convenient time if this had been requested. It was however a bit ridiculous to receive the amount of attitude that I did and to overhear staff complaining over something so trivial. Definitely won’t be visiting this location again and I’m sure they could care less since helping customers seems to piss them all...

Definitely a place to avoid. This place is so inept that a kindergarten class managed by Abbot & Costello could do better. Came through and ordered 5 items, get to the window and girl takes my card and then informs me 3 of the items are out of stock, but they’re looking. Fortunately she hadn’t run my card yet.

After a minute they confirm they’re out, but now they need a manager to override the order to fix it. The only manager on shift is out of the restaurant on a break. Cue 6 people standing around randomly trying codes for five minutes before someone decides to try calling. No answer later some one finally realizes they can just make a new order with two items.

As recompense for the wait they also throw (almost literally) in a free small fry, which of course is hours old and cold.

Absolutely a trash restaurant. It’s time DQ sell off the grill, fryer, and heat lamps, and just do ice cream because they’re just incompetent at being...