Free People — Local services in Palo Alto

Steer clear of this store because of this certain staffer. She even tried to blame a co-worker of hers for her own lameness when the coworker was actually applying good customer service. It only takes one bad apple to ruin and misrepresent a company so badly with her limited shortcomings, that it can turn customers off completely from spending money at an company (like thousands of dollars.) She treats people (not just myself badly I witnessed it --forced. Why is she even there?) and panders to make a sale and then dismisses, insinuates and is condescending Badddddddd. Shopping is about having a good experience. Not good vibes in Palo Alto at all. FAKE....

Clothing wise - great, shop here often and always find something I love. Service wise - a true toss up. The SA’s are mean girls. I never feel comfortable asking for help as they either ignore me or stay behind the register ( even when there’s no other customer). I try to order online just to avoid the energy here. I used to be in sales at a high end shop and if I ever was this rude my manager would call it out. I get that they probably hire high school and college folks but good customer service is...

they do have interesting styles but their quality of materials used , could be improved to match their prices. I ordered lots of things online and 50% I returned because I could get that quality for half the price!...I look for good quality clothes, if I PAY MORE I EXPECT MORE, like . from ETAM, a french store that sells here online very nice quality materials, mostly cotton mixes which are hard to find elsewhere, everything is SO synthetic.,ACRYLIC RAYON , etc. their return...