Dan-D-Donuts & Deli — Restaurant in Panama City

Today, I visited the Dan D's Donuts to order a "specialty drink" with light ice. I was given a drink with more than half a cup of ice. I sent the drink back for the employee to correct. She replied that the drink was correct, told me to have a nice day, and closed the window. I motioned for her to return to the window, and I requested a refund. She then told me that in order to get a drink with light ice, I must pay extra. I explained that I only wanted the refund as I had just spent over $4 on a medium drink and that I wasn't paying extra for light ice. I didn't see any signs or policies that stated that. She went to get a gentleman who initiated the refund. I could tell he was aggravated. I asked him if customers really have to pay for light ice. He then asked if I was a business owner who purchased merchandise and inventory. He went on to say that when he was young, he found ways to get over or be slick just like those Bay High kids who come to their store. He said the students of Bay High try to be slick and get one friend to order a drink with no ice while the other orders a cup of ice so they have more drink. I asked how much more customers needed to pay for light ice, and he said, "Well, it don't matter because I gave you a refund." He finally said he'd tell me the cost stating, "now, because of BHS students and people trying to get over, if you order a drink especially a specialty drink with light ice, customers are going to pay $0.60 more for light ice. He also complained that he refunded me too much, and now he has to pay the difference (implying about the cup, lid, and straw as inventory). He then began closing the window, and as he did, I informed him that after being a customer for years, I would not be returning and his response was "yep, have a nice day". I've known Nana all my life as her daughter was my first teacher. I've been a customer since I was in kindergarten. Nana's customer service and satisfaction were nothing short of amazing. She has the sweetest soul ever. I know she'd be disappointed to see how her staff runs her establishment today. Sadly, I was on the phone with another business owner as the time who heard the entire conversation, and they too will no longer be a customer. You never know who people are and word travels very quickly. It pays to remain professional and to be kind to others at all times. Hopefully, the students of BHS will not encounter this treatment and the staff will change their view of these students who truly give them a lot...

Arrived at 828am. Ordered (3) donuts(glazed, blueberry and coconut creme) and a medium sweet tea. I asked for the the glazed to be bagged separately. All 3 were bagged separately. I first bit into the chocolate donut with coconut flakes, IT WAS NOT SOFT. Unfortunately crunchy or possibly not fresh. I went back to the window(1st left which is a lady with a lot of makeup and hair not in any type of professional netting to protect integrity of hair/food) and pointed this out. She immediately didn’t follow customer service skills and turned, directed me to a man that claims he’s “been making donuts for 75 years and learned from Tommy Skipper, he personally made them fresh last night, as he has done for years”….I informed him the following, “without customers, you realize you have no business….” Both him and the lady had (2) different time stamps on when they are made, she said, “freshly made morning”. I walked away out of disappointment, I DID NOT RECEIVE the following: AN APOLOGY OR POTENTIAL DONUT . I then returned to the window, waited about 5 minutes to make my point that there was a lack of professionalism. 2 other customers(males wearing uniforms) witnessed this and laughed at me because one personally said, since I was a person of color, I won’t get anything. I am a MILITARY VETERAN and a PACIFIC ISLANDER. After keeping my composure, I threw $5 bill into the window and asked the older man to learn how to take patience and cook better. The lady got upset, cussed at me and asked me to “leave” and I shouted tell me this around the corner….She immediately came out from the side door, which is where I was parked, she said, “I am here now, now what???!!!!” Then the older man came out and I explained that a “simple apology and offer of replacement donut would be the proper customer service that anyone should expect”. The man repeatedly raised his voice as if he was expecting me to physically strike him. He asked me to leave, I said, “return my $5 dollars I threw into the window and I will gladly leave!…..He returned, handed me my $5 bill.” I said, “are you a veteran? He replied No, I commented that if you were you’d know how to hold your composure and know how to respect fellow Americans.” Either way, unfortunately I’d like to ask my fellow VETERANS to STAY AWAY from this establishment, because the man, woman or staff do not understand “code regarding food, and customer service and respect for...

I have been going to this establishment for about 35 years and I was totally shocked by what I witnessed this morning..We ordered three donuts total and before pulling away, my friend bit into his and surprisingly it was hard and stale and by MY SUGGESTION he got right back out to let them know (with the donut) to let them know and give them the chance to replace it and keep their reputation in tact. However, INSTEAD he comes back a few minutes later without a replacement donut AND instead the lady (everyone knows her as the one with the excessive amount of makeup) is busting out the door after him YELLING AND CUSSING HIM (he is calm with his hands in his pockets, not the least bit threatening or cussing like she or the older man that followed her is). The older gentleman (who usually takes the outside orders) is bowing up and telling my friend to get off his property (which he is) and this is all - INSTEAD OF REPLACING THE STALE DONUT FIRST GIVEN!!!

So for the lesson given, Dan D’S donuts does not believe in satisfying the customer. Also, they do not believe in not cussing around children because there were children all around and a school bus very near. Thirdly, PERHAPS they should not keep chasing customers out their side door because JUST PERHAPS that might be WHAT IS MAKING THE DONUTS SO STALE!

The last note, my ex brother in law was an employee there and I know for a FACT that neither of their stories of when and how often they make their donuts were accurate! Perhaps you should take my advice and consider the customer’s experience and get some therapy for your anger issues. Also, mention to the inspector about some suggestions for the area around the door to...