Dunkin' — Restaurant in Panama City

Usually do my mobile pick ups for this location, as it’s on the way to work. I came in last week on 03/08, I placed my pick up order for the $6 meal deal. Normally when I do a mobile pick ups, it’s on the shelf waiting for me when I get there, this is really convenient as I don’t normally have a lot of time in the mornings. This day was different, I entered the store, upon my arrival I was informed by two employees at the door that I could go up to the counter to order, etc. I just let them know I had a mobile pick up. It wasn’t super busy at this time, maybe a couple people in line.

I go up to the mobile pick up counter and there’s nothing on the shelf, I wait a few minutes thinking that they’re still preparing my order. As I’m waiting, there is a child sitting in the lobby screaming at the top of his lungs, “mommy mommy I need food! Mommy mommy !!! “ normally it wouldn’t be an issue for me, but the lady on shift (I’m assuming the manager) is screaming back at him, she ended up giving him a balloon or something and he popped it and then proceeded to scream at him and tell him he’s getting nothing now, while also barking orders at her employees, telling them to do this n do that. The whole time I’m waiting for my order, absolutely NO ONE offered to help or ask if I needed something. About 10 mins later, a lady comes out of the back and asks me if I needed something, I told her I just had a mobile pick up. She handed me my order, which had been sitting on the BACK COUNTER for god knows how long. I thanked her, and started walking out. As I’m walking out, I over hear the manager complaining that she called me a million times, and that I could be mad if I wanted to. Followed by saying “oh well” this honestly left a poor taste in my mouth, this was the worst experience I’ve had at Thai store, and from now on will just go to Lynn Haven or Starbucks instead. You really need to do better, and lead by example. How are you going to call someone a million times for a mobile pick up? And then be mad when you make them wait for their order. & I understand not having daycare, etc, but screaming at your kid in the lobby is not the way to go. On top of all of that, my food was cold, and I don’t mind heating it up in the microwave.. the hash browns were super hard and I ended up just throwing them out. Should definitely look into retraining the manager, or maybe looking for a different one. Would not recommend this location if you’re looking for...

Warning: You'll have to set yourself on FIRE to get noticed here. Went in during the morning rush. Maybe six total customers. Ordered a chai latte and was given an iced chai. Didn't complain. Pick and choose your battles I guess. Waited another 10 minutes for a breakfast sandwich while everyone who came after me received their food first. Go back a few days later for a mid-day chai...not a single customer ahead of me...4 people behind the counter. The cashier is counting the drawer currency as I'm standing there for at least 2 minutes neither she or the 3 others acknowledged my existence. Didn't say hi, didn't say I will be right with you, didn't even look at me. As I turned to walk out, two sitting customers who had been watching the whole thing were shaking their heads in disbelief. A manager, I presume, chased me down in the parking lot to offer a free beverage and to apologize. I accepted the apology but not the free drink. I get it's not a glamorous job, but it is your job to serve your customers and do it in a respectful manner. Plenty of other options for something...

This Dunkin Donuts has its ups and downs! The ups are a friendly staff and delicious donuts! The downs would be the care in handling your food may not be the best quality! I don't mean that they spit on your food. However, when I purchased two Bavarian cream which have chocolate on top and one apple fritter all three Donuts were placed in the same bag without paper and smash together. So, my Bavarian cream had very little chocolate and my apple fritter had a lot of chocolate on it! This wouldn't have happened if they would have placed him in a small box! I also ordered an iced coffee and generally when you order an iced coffee the whole thing should be cold unfortunately in this drink the bottom half was still hot and the top half was cold which means they didn't stir the drink! So, my suggestion is to check your order before you drive off! That way you don't get mixed up donuts and double climate coffee! All in all, I still got donuts a bit chocolate mushy, but I still got my lightly covered Bavarian cream doughnuts and my son got a chocolate apple...