Cabo Wabo Cantina — Restaurant in Paradise

Upon entering this vibrant restaurant, you're presented with two enticing pathways – one leading from the Planet Hollywood Mall and the other from the lively Las Vegas Strip, just across from the iconic Bellagio. As you step inside, a warm and inviting welcome awaits, and your attention is immediately drawn to the mall walk-up bar before entering.

Continuing through the restaurant's interior, you'll find the bathrooms on your right, displays of colorful sugar skulls on the walls, alongside pictures of Sammy. For those opting to enter from the outside, there's the delightful choice of dining along the bustling Strip or taking a seat at one of the charming outdoor tables. Inside, you'll discover both an indoor and outdoor bar, allowing you to enjoy your beverages in the atmosphere of your preference.

The culinary journey here is a tale of two menus. Breakfast is served until 11:00 a.m., making it a favorite among early birds. The breakfast menu boasts a perfect blend of affordability and deliciousness, featuring tempting options such as chilaquiles, huevos rancheros, and a unique twist on eggs benedict. To complement your morning delight, they offer an array of breakfast cocktails, including the ever-popular mimosas.

As the clock strikes 11:00 a.m., the restaurant seamlessly transitions to a lunch and dinner experience. The menu then opens up to a world of culinary possibilities, from mouthwatering enchiladas, tortas, and burritos to lighter fare, ensuring there's something to suit every palate. Be sure not to miss their happy hour specials from 3:00 to 5:00, enhancing your dining experience with tempting deals.

But the allure of this place goes beyond its delectable food and captivating decor. In the evenings, the restaurant comes alive with great background music, setting the perfect ambiance for your dinner. And on special nights, you might even be treated to live music performances, adding an extra layer of entertainment to your dining experience.

Whether you're a tourist or a local, this restaurant is a must-visit in Las Vegas. Here, you can capture cherished memories with a souvenir photo and browse unique keepsakes to remember your visit. With its delightful mix of ambiance, diverse menu, and occasional live music, it's an experience you won't...

We had a very disappointing experience this morning. A few months ago, my daughter and I visited and enjoyed the food, so we decided to bring my husband and son this time. My son ordered the steak and eggs because I mentioned how delicious they were during our previous visit. However, the plate came with a skirt steak instead of the sirloin we expected. My son requested a medium-well steak, but it was served well-done.

I spoke with the server, who said there was nothing he could do because it was a skirt steak. I asked to speak with the manager, as I felt the server should have offered a solution, especially since it was for a 13-year-old boy. With over 15 years in the food industry, including roles as a server, manager, bar manager, and general manager, I believe understanding the menu and providing excellent customer service are crucial.

When I spoke with Jeff, the manager, I pointed out that the menu listed sirloin, not skirt steak. He informed me that the menu on the website was incorrect. I clarified that I wasn't looking for a discount, just a positive dining experience. Jeff interrupted me and said he would handle the situation before walking away. After leaving, I checked the menu outside and found that it indeed listed SIRLOIN.

I tried to handle the situation respectfully and calmly, given how uncomfortable these situations can be for everyone involved.

General Manager: It would be beneficial to train your staff thoroughly on the menu and consider additional customer service training. Customers seek a pleasant dining experience, and it’s disappointing to feel that only the financial aspect is prioritized over service. I would also appreciate a return call, as promised. Updating your staff with any menu changes will be helpful for you and your team.

Jeff: If I were in your position, I would feel embarrassed and disappointed. If the management lacks knowledge, it’s likely that the staff will too. Leading by example and investing in customer service training could significantly improve your performance. Plus you will be learning new skills.

Thank you for your attention to...

I had the short rib enchiladas, which were phenomenal but.. Our waiter that we had needs to switch industries or something. He made a couple of comments about my friends not buying drinks when I was going to buy a drink but was indecisive. As if he got commissions off the drinks or something. He then made comments about my friends about how they must've been starving because they ate their food really fast and he looked specifically at one of my friend's who may have been a little heavier.. I felt bad for him because he had an arm sling and seemed like he did not want to be there. Anyways, when it came time to pay we were all splitting checks I thought it would be better to tip him with cash (IDK maybe because it is cash and it is cultural norm that paying in cash is preferred over card). I had $8 in cash and I folded it and put it under the plate, then he stops me and says 'wow, that's offensive. At that point just pay with card'. I said "excuse me" because I thought he was confused or something. He then says 'tipping me only $4 is so offensive'. I was caught so off guard at this point so I told him that it was $8 as I showed him. Then my friend who is more confrontational than me confronted him and explained how unacceptable his behavior towards us was. He then proceeded with a sob story about how another table he had didn't leave a tip and it was just extremely weird and awkward. He was apologizing because he got called out and it was just unpleasant. My friend did talk to the manager but the whole experience left a bad taste in my mouth. I've worked food service so I know how it can be, but this employee's attitude and service was completely unacceptable. There are many places to eat on the strip, now I know what I would pick for the next option. Oh, and I still ended up tipping him $5 on my card although he...