Paris Las Vegas — Restaurant in Paradise

DIAMOND REWARDS MEMBERS BEWARE!!!

WORST EXPERIENCE I’ve had at a Downtown Las Vegas Hotel/Resort! My gentleman is a Diamond Member through Caesar’s Rewards program, and we decided to partake in some of the perks.

We waited nearly 30 minutes in valet when we arrived before we were acknowledged and serviced. Which, okay, it can get busy.

Check In is 3:00pm, and we arrived at Registration around 4:30pm, only to be told our room wasn’t ready yet. Okay. That happens too. BUT!!…. We were waiting nearly 3 HOURS before we finally got a call saying the room was ready. It wasn’t our room, no. We were informed that NOTHING had happened with the room we were supposed to be in, even though we were previously told it was being cleaned, so they upgraded to a larger, available room given the inconvenience. Which, okay, nice, but didn’t nearly account for the wait we incurred without much explanation. I mean, 3 hours taken away from our “vacation” just waiting around with no information. We missed pool hours. We weren’t able to follow through with our dinner plans given the time we finally got into the room and settled. And, when we called to ask for “silverware” so we could eat food we’d had delivered, they said they couldn’t supply it because room service was closed, but we could purchase it from one of the gift shops…. The room?? Spacious, but the air wasn’t working properly in the “living space”, but nothing could be done about it. The tub had jets, that STOPPED WORKING, and again, nothing could be done about it. The hotel staff were severely deficient in giving information and explaining things. We had $100 “Celebration” food comp available, BUT COULDN’T USE IT AT MOST OF THE RESTAURANTS!!!! There are like 12 restaurants in Paris Las Vegas…. And found out it only works at 4 of them! We’d gone for lunch and tried to use it, to be told, they’re a “third party” and couldn’t use it. So, we paid nearly $100.00 for a turkey club sandwich and pancakes with eggs and sausage. When we went to go for dinner AT A DIFFERENT RESTAURANT, we asked before we sat down and, again, were told they don’t accept the credit. So, even though he’d been to the REWARDS CENTER the day before having his card printed in multiples, so we could both use one when playing, we had to return and inquire where we could actually use the credit. ONLY THEN was he provided with a list of restaurants at all Caesar’s properties who would accept the celebration credit. And, all of the restaurants are EXTREMELY HIGH priced…. We’re talking $65+ for just a piece of meat. And, didn’t have menus that appeared Gluten Sensitive. So, we find a restaurant available and go to enjoy the meal. Check comes and we inform the server about the credit. Awesome. He knows about it and everything is fine….. But, when he runs the card, he says it’s not showing the credit on the card. Weird, but the Rewards Center was still open, so he went to inquire. HE WAS TOLD TWO DIFFERENT THINGS!! First. He was told he hadn’t been active as a Diamond Rewards Member long enough. He explained he’d been at Diamond status for more than 4 months. She didn’t have an answer for that. So, another lady chimes in to help. Oh! It’s not that…. It’s because even though he’s reached DIAMOND STATUS, he has to reach a certain amount of tier credits to activate the Celebration dining reward. And, even if he had reached that limit while we were there (Sunday Night to Tuesday morning), it wouldn’t have loaded because they only load those rewards on Wednesdays, and it was a Monday. WTF?!?! Seriously…. BEYOND THE WORST WE HAVE EVER HAD!! Nothing went well, the service was abysmal, and we both left extremely disappointed and unhappy with the experience. Caesar’s Rewards is a joke and a trap, and they have little care about their guests if they’re not dropping thousands of dollars every minute in the casino. Nobody can explain anything accurately. Will NOT recommend the Paris Las Vegas, or any Caesars property most likely, to anybody in the future… it’s shameful that this experience is what we’re...

Completely understaffed front desk. Several stations were not manned by staff. View overlooking the Eiffel tower (we paid extra for) was obstructed by a filthy window that looked as though it hadn't been cleaned in years. Pulled back the blanket and top sheet to nap and noticed a dark colored substance, possibly human feces on the top sheet. Called guest services and asked for someone to come up and change the sheets. They said someone would be right up. After waiting about a half hour, I called again, and they assured me that someone would be right up and resolve my issue. About 15 minutes later, a man arrived with new sheets in hand and put them down on the tv stand. He looked at the substance on the bed and said, "OMG, I'll tell the manager." He left without changing the sheets. Called back down to guest services and told them we were not changing our own sheets, asked for a manager to come up to our room. Said they have a manager from the front desk headed up right now to meet with us. We gave them another 45 minutes to show up, and nobody came. Called again, got GS Mgr Julie. Call was disconnected. Called back immediately only to be placed on hold for another 30 minutes. Hung up,called back, asked for Julie, the Manager who hung up on my wife. Julie picked right up and was very aggrivated that I blamed her for hanging up on us. I wasn't happy at her I told her that we weren't changing the sheets. Asked her why she didnt call back and help us. She had the nerve to tell me that she moved on to the next problem. She assured me that someone would be up to change the sheets. 10 minutes later, a housekeeper was in our room and was disgusted by what was on our sheets and that sheets were dropped for us to change on our own. She said she would address the manager. Our first night was ruined, and we went to bed, and we decided i would address this further on the next day. I went down to the front desk the next afternoon. Very few staff on again. The check-in line was almost to the front doors of the hotel. Went to a door where staff was exiting and entering the back room. I got the attention of an employee returning from break. He said he would send the manager out to speak to me. I waited 20 minutes, Nonody showed up. I decided to place a call to the hotel and ask someone to meet me in the lobby. I spoke to a nice young lady, Asst. Mgr. for guest services. She was in a call center at another property. I explained what had happened. She made contact with a hotel manager named Tiffany who would be right out. She said she'd remain on the line with me until Tiffany showed up. 5 mins went by and the employee exited to see of someone came out, said he would let Tiffany know I was still waiitng. 5 mins later, the woman on the line said Tiffany lied. Said she met with me in the lobby and took care of me. I left. I was done. Told the woman i would mention Tiffany lying in my review. She said would credit the over 300 in resort fees for my trouble. Day 6, Came back to room late and room wasnt serviced, Had to pickup wet towels off the floor to use for showers before bed. Beds werent made. Has to get TP from another room. All Services we paid for. Next day at checkout told them room wasnt serviced. Offered nothing but to let management know. OF COURSE, the service fees were not credited as we were told. They did eventually credit them all. Called to complain to GM and to be made whole. Put on hold and then sent back to the main menu! Ceasars should be ashamed at how this property is being run. We spent alot of money dining, shopping and gaming at your properties. ...

The Paris was a severe disappointment. I came with a group of guys for a bachelor party and had a terrible experience from the beginning.

After a long day and night of flying, we arrived at the Paris to check in to our rooms. My buddy and I booked a room with two queen beds for the duration of our stay. Unfortunately, we get to the front of the line only to be told that they have no rooms with two queens left and that we would instead need to be in a room with a King bed. We were disappointed but it was what it was. The person taking care of us was clearly having a bad day but we shook it all off and decided to just roll with the punches.They offered to bring up a rolling bed, which we accepted since my friend and I didn’t want to sleep in the same bed.

After a long flight, the only thing you want to do is shower and go to bed. I found myself in a room that had a non functioning shower (I was later told that it’s kind of wonky and you have to push it very hard in multiple clockwise circles for it to turn on… very classy). I resorted to laying on my knees in the dirty bathtub with rusting metal fixtures and bathe myself by hand with a bar of soap. This was the only option since NONE of the shampoo or body wash was left in the dispenser. Finally the bed arrived. It was a cot with terrible quality and barely fit in the room.

The next day, my buddy shared with me that he got moved from his double queen to a different double queen so he could be closer, which meant we definitely could have had a room assigned to us. I went downstairs to get changed, and was able to do so, but the representative treated me like I was scum and wasting his time. No empathy at all. In the end after exhausting all of my nice options, and not so nice options, I was assigned a $25 food and drink voucher. This is about the cost of a croissant and a black coffee in the hotel, so not much help.

I asked to have one of the rollout beds brought up since our friends would have nowhere to sit other than the beds, and was told they aren’t allowed to bring those to the double queen rooms because there’s not enough space and it would be a fire hazard. This is crazy since this room had WAY more space than the one they had no problem rolling it up for. Just a cop out duplicitous excuse to try to prevent people from sharing rooms.

All in all despite spending several thousand dollars, I encountered time after time of poor customer service. I made the mistake of grabbing a water bottle off a lady’s tray after accepting my cocktail and literally got screamed at by her. In hindsight, I shouldn’t have done that, but she could’ve handled it a lot better than screaming at me. Everything from the blackjack dealer who wouldn’t talk to us and made us feel unwelcome to the rest of the staff that treated us poorly left a very poor taste in my mouth.

During our stay, we visited some of the other hotels like the Bellagio, the Venetian, aria and we were so impressed with the feeling of luxury there. Meanwhile, the Paris felt like a tacky theme park. Caesars Palace was pretty nice though so I’m having trouble understanding how these companies are owned by the same people.

The one positive thing I would say about the Paris is that the location is great and we were able to get everywhere within a short ride.

It seems like some other people have had a good time here, but that was not...