Jimmy John's — Restaurant in Parker

My experiences at this Jimmy John’s are usually fantastic. The staff is typically kind and efficient. However, this recent experience was the complete opposite. I placed an online order, requesting that the delivery be left at reception. Shortly after this I received three separate calls, back to back, from a staff member. When I couldn’t answer (as I was in the middle of teaching), he left a voicemail asking if I intended to pre-tip him. Not long after he arrived at the school where he confronted the front office staff. He repeatedly insisted that I needed to tip him, as this is how they make their income. He also demanded that I come to the front to “sign” for the sandwich. The receptionist explained that I was teaching and unable to leave my class, suggesting he could take the sandwich back if a signature was necessary. Instead, he left it behind, quite reluctantly, leading me to believe that a signature was not necessary. This level of disturbance, calling repeatedly during the workday and pressuring the office staff, does not create a favorable impression or earn a tip. I have always tipped delivery drivers and intended to tip once the delivery was completed, as I typically do. After this experience, I’ll be reconsidering ordering at...

I order once per week (or once every other week) from this location, as I work in the hospital and it's convenient. The last 3 times, the delivery driver (the same young gentleman) has forgotten my iced tea. I chased the driver out once to get my drink out of his cup holder and had to call the restaurant twice to have them bring the drink (it's always a large iced tea). This fourth time, the driver brought a drink, but it was not mine. I ordered a large iced tea and what he delivered was a small iced tead with another person's order number written on the side of the cup (#1, I order a #12). I'm not exactly sure what is going on here, but every time I think about giving this location a second, third, fourth chance, they forget my drink. I will no longer order delivery from...

I placed a delivery order through Jimmy John's online system, where tipping was clearly marked as optional. A few minutes later, I got a call from the store asking if I wanted to leave a gratuity. When I politely said no, the employee replied, “Well, I don’t think the delivery man will want to deliver the order, then.”

That level of unprofessionalism is unacceptable. Pressuring customers for tips after an order is placed (especially under threat of non-delivery) is manipulative and completely out of line. I canceled the order immediately.

I tip in-person when service earns it, but harassing customers into it is disgraceful. Jimmy John’s corporate needs to address this behavior before it damages the...