Arby's — Restaurant in Parma Heights

The drive through guy was nice, sandwich was good, fries were AWFUL. Worst fries I've had at Arby's. I got a large order of curly fries because I usually love them, and it was a bad sign to hear the dark haired fry girl complaining about having to "Fight with the fryer" as I drive up to the window. Sure enough my fries were only half cooked and soggy. I have no idea how they would send out fries that aren't cooked, when Arby's signature fries are curly and crispy. These were limp, soggy and weren't even close to crisp or even firm on the outside. Please let your employees know the do a better job with quality assurance. I would have gladly waited for fries that were...

Employee seem to be confused about the five dollar fish fry value meal. (per TV commercial)she specifically asked for a coupon. The intercom exchange was very confusing at the drive-through, said I needed a coupon several times, upon arriving at the window another employee was there and when I told her what the prior employee conveyed to me,she made a excuse for said employee and did not take what I was telling her at any truth at all.Poor customer service skills on both employees.Coming from a person that dealt exclusively in the customer service field, obviously more training needs to be instilled in both...

Stopped by the drive-thru late morning and to my surprise, my sandwich looked awful. The bun was not fresh and the meat had a bad rotten smell to it.

I proceeded to go back through the drive-thru and let them know. They offered me to get something else in which I did.

When at the drive-thru window, I overheard the manger say to the employee(s) (out of my view), "are you trying to kill people??".

The cashier gave me my new order and said "so sorry about that".

My new order was fresh this time around but the experience definitely marked me in a very negative way. Truly disappointed...