Arby's — Restaurant in Parma

At 6:00 Friday the line for the drive thru was out into Snow Road. It took me 20 mins just to get to the order speaker to place my order. It took an additional 10 minutes to get to the payment window. When I went to pay, they had the wrong order waiting. 4 minutes later I was given my food WITHOUT anything being said, like I'm sorry for the delay/mix-up. Extremely disappointed. You have one window and no indoor dinning available. Who is running this location?

I had another bad experience yesterday. 2/24/22 Went into the store to purchase my food. The service was a bit better this time. I paid with a gift card that I thought had $15.00 left on it. My bill should have been $15 even. I gave her the gift card and she said I owed a $1.20 more. Thinking that I probably misread my gift card, I paid. When I got home and checked my receipt I found that I was charged for, dine in, service. It's not as much about the money as the principal. I was charged tax on tax-free food.

I had another bad experience today 6/1 /22 I went to the store to purchase dinner and decided to go in rather than use the drive-thru window. They didn't seem to be very busy. I placed my order and was told that they did not have any roasted chicken sandwiches. I opted to go with the fried chicken. The sandwich was supposed to be a bacon Swiss chicken sandwich with honey mustard. I asked if I could have the sandwich with no honey mustard, instead he gave me the mustard with no Swiss cheese. This seems to happen at this location a lot. Hope they can get a handle on this with maybe more training of the person who is taking the orders.

11/21/2024 after remodeling this location the atmosphere is much better. Food is about the same but fries are always cold. Service is usually pretty good today though I did have a small issue which I believe was a new employee. Not holding this against anyone but I feel new employees should be trained better before running the service counter...

After work on Saturday, Sep 9th, 2023 at 11:40pm (within posted business hours except for Google's contradictory hours). I told the woman who takes drive-thru orders that I would like to try out the 9 Boneless wings. The woman then asked me which kind of fries do I want, curly or crinkle. I tried to ask her TWICE which one she thinks are better and she wouldn't answer. I said (a third time) "I'm interested in knowing which fries you think are better", she said with a very rude tone "I DON'T EAT THE FOOD HERE SIR, SO WHICH ONE DO YOU WANT?!" I was surprised and said I guess "I'll try the curly fries".

I pulled up to the window and waited for my order. When she opened the window she shoved the bag toward me. I was curious and, with a smile I tried to ask "so, why don't you eat the food here?" Before the last sound came out of my mouth, she had turned her head away and slammed the window shut... and walked away. It was about the rudest drive-through experience I've ever received and it really worried me that something would be wrong with the food because of how she was acting.

As I slowly pulled forward I looked through the window in disbelief (wondering if I'd ever get any explanation for her comment or treatment). I saw her at a counter in the middle of the restaurant talking to a male worker. She turned and defiantly looked directly at me shaking her head.

I live very close to this Arby's and I didn't want to sped any time on this. I was excited to get home from work and have this snack, but I was very unnerved by the comments and treatment... Then, I was let down again. THE FOOD WAS ABSOLUTELY COLD AND UNAPPETIZING. Now I'm sitting here writing this review.

This is all a shame because the restaurant has just received a full face lift but the workers are a joke and rude, and not versed in customer service. Hope you can track who this person is and at least talk to...

I made an order out online for this place ahead of time stating a specific time for pick up as they wished. Upon getting there I found my order was not even started. After leaving and getting all the way home, I found I was shorted cheese sauce, aujus sauce, and a large fish order. I wrote the company and they sent their normal apologies, but nothing to the fact that they would refund my money. a few weeks went by and I received a letter in the mail with 2 cards for 2 free sandwiches. Nothing about refunding me for my large fish order that I paid for or the cheese sauce which I paid for. Yeah sure they gave me 2 free sandwiches, but that's not the point. Strike one, order was not even started and I was 7 minutes late to pick it up. Strike 2, you shorted me items on the order, Strike 3 you didn't even have the decency to refund my money for product you never gave me. I will never go back to this Arby's. They were not short handed, the manager seemed a little bit incompetent allowing so many employees to go on...