Starbucks — Restaurant in Payson

This is the worst treatment I have ever experienced at a Starbucks. We waited 15 minutes for egg bites and a wrap, no drinks in our order. When I asked for our order there was no acknowledgment of the issue or apology. While waiting another 5 minutes for them to actually cook our food I made the mistake of asking for my water to be refilled by Madi while she was already making someones water order. At first she stated to give her a minute. She walked away, makes a few more drinks and I’m still standing there getting ignored by several other employees. The food gets thrown on the counter and I ask again for water and she gets an attitude and starts telling me how busy she is. I told her that’s fine but we have already been waiting over 15 minutes. She continues with the attitude and complaining how busy she is and she will get to it when she can. She then snatches my water and doesn’t fill it up all the way. I hand it back and told her she could go ahead and fill it all the way up. She responds with “ask nicely” and I responded that she should do the job right the first time. “Zee” then joins in harassing me for ‘being rude to Madi over water.’ I explained it wasn’t just about the water and she should not get involved. I asked for both of their names. We sit down and start eating. When I pick up my phone “Zee” yells over the counter “how is that review coming?” I got up asked for the manager and I heard Zee start cussing and her and the other employees laughing/snickering at us. The manager Angel came over and told me she already asked them both to stop but they weren’t listening to her. But she was going to tell them again to stop. I couldn’t even finish my food this was so upsetting. I told her I will be contacting the store manager as well though I doubt it will do any good since these snotty girls wouldn’t even listen to the...

Usually a great experience… however I went in there on 9-28-23. My sister and I ordered drinks (same ticket) her drink came out almost immediately. After waiting about 15 minutes, we asked why my drink still wasn’t out. It went downhill from there. The barista, sarcastically explained that she was the only one making drinks ( there were 2 other people working) and she was doing the best she could. I would have been okay with her answer if it wasn’t for the sarcasm. My sister did react badly and I told her to leave, so I could wait for my drink. As soon as she left, the barista said that because of that she was going to do all of the drive through drinks before mine. I did wait and eventually got my drink, but the sarcasm was unnecessary. I am by no means excusing my sisters behavior. The customer is not always right, but the customer service was not excusable either. If I go back, I am hoping for a whole...

It's the same dim lighting as all the starbucks. Calm and quiet. My thing with this location, though is the product never tastes as good as other locations. How come I can order a green tea down in the valley and it tastes like the best green tea.I've ever had? But then, when I go to this location, it's just not as full of flavor not as fresh tasting or something, is just off.It's not as spectacular as the other locations. I noticed that last time I ordered a coffee as well from this location. It just wasn't that over the top.Best tasting drink, like the other locations. I don't know if they use a different product, or if they just dilute their products to save inventory or why. Maybe they just all together, don't put the love in it.I don't know. I do know that this is totally far from my favorite spot because the drinks are always basic tasting. They're not over the top like...