Caribe Restaurant — Restaurant in Peabody

Isn’t it illegal to refuse to refund a customer whom you did not give the entire order to? and also refuse to refund; instead she wanted me to drive 1hour to get the item she didn't provide.I called 5 times and the 5 times they gave me the run around that i had to wait for the manager. Today when I finally asked to speak to manager, She got on the phone didn’t let me talk & cursed at me, mind you I never yelled or raised my voice at her explained politely what happened yesterday, she went on a rampage called me names and told me to never buy from there again,( wasn’t planning to) mind you they are the ones who messed up my order! All because i wanted a refund of what was not handed to me. I asked why shes yelling at me and she said this is my business I can yell and do what I want. Usually when this happens they are able to refund the card, she says her system doesn't allow refunds? Unreal. Never did I get out of character, I was respectful with each call. A...

I would give this 0 stars if it was an option. I placed an order on Uber eats. Food arrived warm. However it was not what I ordered. I figured, no big deal, people make mistakes, hard times right now in the world. I'll just try this, I'm hungry. Then I discovered that half my order was missing. So obviously I didn't want to be charged for things I didn't receive. I will willing to look past the mistakes but not that. So I called to explain that I wanted a refund for items not received. They then told me they didn't speak English and hung up on me. I called back 3 times after that and still they kept saying no English. Well the 3rd time I called, the workers are in the background yelling ENGLISH profanities and then hung up on me again. I decided I wasn't getting anywhere so I let the issue go. I'll take the loss. But do not order from this restaurant. Theyre rude, food is mediocre at best and if you have a problem, yo, they won't solve it. ( see what...

Ordered through Grubhub and Waited TWO hours for my food. My order delivery time was esitimated between 6:05pm and 6:15pm, the restaurant called me at 626 to tell me that they did not have the steak (should have called before my food was already supposed to have been at my house), Which was replaced with pork chops. About 20 mins goes by and I call again to ask how long the food would take with the change to the order because I had forgotten to ask, the woman said she didn’t know for sure but the food should be out in five mins. The food was not out in five mins because I didn’t get the food until 8pm. Before the food got here I called again and the woman told me that the driver had already left, this restaurant is a 13min drive from my location so I’m not sure why it took two hours to get my food to me and it was cold when it got here. I won’t be ordering delivery from here again, if I order at all I will pick up only....