Arby's — Restaurant in Peachtree City

The Arby's Experience You Never Knew You Needed!

I've been to countless fast-food restaurants, and many "higher-end" establishments across Georgia, but this Arby's absolutely blows them all out of the water. I'm talking about service that surpasses even steak houses and The Cheesecake Factory – it's truly in a league of its own. I live a good 45 minutes away, passing two other Arby's locations on the way, but I make the drive specifically for the incredible experience this team provides.

The moment you walk in, you'll notice how immaculate the restaurant is, right down to the restrooms. It's clear that cleanliness is a top priority here. What really sets this place apart, though, is the genuinely happy and enthusiastic staff. Every employee I encountered was smiling and seemed to genuinely enjoy their work.

Today, I had the pleasure of meeting Robin, and holy cow, she's an absolute superstar! You'd think she was getting paid $100 an hour with how much she goes above and beyond. Robin was fantastic, offering personalized recommendations on shakes and Philly steaks. And when there wasn't a line, she was out on the floor, cleaning tables and engaging with customers – a stark contrast to other places where employees are glued to their phones, even while taking orders!

My advice to this franchise is simple: make it mandatory for every manager to shadow this team before running their own store. This is a trick I learned from a regional manager when I ran a store that consistently ranked #1 in both client experience and production. She made shadowing my store a requirement, and the result was that every store in her team landed in the top 3 within their peer group. This Arby's has clearly mastered customer service, and their approach should be the standard.

Thank you again, Robin, for being absolutely fantastic! Keep up the incredible work – you're...

I usually eat here with no problems. Today however I had a couple issues. I order a number 2, whichever the Italian was and I start eating thinking this is so good then as I go to take a third or fourth bite I look down a notice a hair. My first thought is ok that’s not mine because of the color. Mines light brown and this one was black which is a very obvious trait. I go to pull it out and it’s all in between the slices of meat. And it just keeps coming out the more I pull so now the length doesn’t match either. My next thought was ok probably a female employee. My third thought was alright let me go get another sandwich because I’m still hungry and I’m not eating this. So we go back I walk in and I ask who the manager is. Luckily he’s already up front and addressed me directly(this I liked). I didn’t say anything else once I had his attention because I wasn’t there to make it into a big deal like I could have. I simply open the box with the sandwich and turn it around towards him and point to the hair. He looks up and asks “what do you want another sandwich?” I said “ that would be nice.” The manager was not the issue and did a good job handling the situation. Just to be clear. However next once he went back to get the sandwich, the lady at the register gave me this look as if I had something to do with it even though clearly it wasn’t my hair and several employees there had darker hair. She also said “I’m not believing this!” That is another issue I have. Simply disrectful. She’s not meant to work in any customer service related job. I should call the health inspector but I’m not one of those people. I’m here to simply inform others of...

We all know Arby’s has the meat, that’s why we frequent the establishment, right? Well, and for cookies.

This time though, when I arrived home after passing through their food hand out lane, I found a carton of air which should have been a carton of chicken nuggets per my order. What a twist!

I phoned this Arby’s right up and inquired,

“Arby’s! Do you have the meat?”

Arby’s said “Yes, we have the meat!”

“Ok, great! Do you specifically have the chicken nuggets I just thought I got in your drive through?”

Arby’s said, “Yes ma’am! We do have that meat and we are so very sorry about this mishap.”

“I’m on my way, I’ll be right there for the nuggets. (which are basically the chicken equivalent of a whole chicken, by the way.) A cookie in the bag will help me forgot you were hoarding the meat, though, Arby’s”

This time though, when I arrived home, I had so much chicken and so many cookies. I could have...