Dunkin' — Restaurant in Peachtree Corners

I come to this Dunkin multiple times a week (typically morning time), and had the worst experience with the man in the Drive-Thru today at 3pm. He is a black guy with glasses, a beard, and black nail polish. He rushed through my order so fast at the speaker that I had to tell him that I still wanted to order food (I had only ordered my drink which is nothing crazy: Chai Latte w/almond milk and 3 pumps of caramel) and he already seemed done and irritated for whatever reason. It took another employee taking over the speaker for me to order my TWO bacon and cheese wake up wraps (I know, SUCH a crazy order right?😒)

I get to the window, and immediately notice the price for my food should not be $18 but I don’t sweat it. I see that the drink he is handing me is completely the wrong color, so I ask is that the chai I ordered? He says “no it’s an espresso..” He then turns around and absolutely LAUNCHES the full cup into the trash and begins to angrily slam out ingredients and a cup to make the chai.

He uses no ice, forgets the Carmel I asked for, so I have to ask the young girl working with him to remind him. (To which he then slams the caramel bottle out on the counter and angrily pumps) He comes back to the window, hands me the drink, with no straw and immediately storms away to finish cleaning the dairy dispensers I guess he was working on, before I can even ask for a straw.

I knock on the window, he returns with the same attitude and I ask for a straw, he gives one. I then ask him what is his problem and tell him that he’s had an attitude throughout my whole order when I haven’t done anything rude or out of pocket once. I told him that whatever he’s going through, I do not deserve to get the brunt of it and be treated poorly when it probably has nothing to do with me and he promptly looks at me and forcefully shuts the window in my face.

Very awful experience. Having worked in Dunkin management for years, this was disappointing and saddened me. My drink was also made terribly incorrect and it tastes awful (considering he didn’t use ice which is necessary for proper drink recipes and ensure proper measurements within the drink). This person needs to think of another work opportunity other than customer service if he cannot control his attitude/emotions when completing a simple order while carrying out a cleaning task such as the...

This Dunkin is just down from my daughters place so it’s a quick and easy to get in and out. But we’ve noticed from the very beginning and this is going back a good two years it’s just not like your Dunkin’ from somewhere the staff normally just don’t seem to care and you can tell they don’t want to be there. No smiles know how are you? Can I help you just stand there and stare at you.. The sandwiches are hardly ever done correctly. Now the last time I went in, they were really busy so they were running a little behind again I understand that but it was one of the first times everything came out the way it’s supposed to. The staff was nice and the person waiting on that you could tell was new, but was trying so hard to do things correctly. Hopefully they keep this up. If not, they need to either close that store or get somebody who is a really good manager and get that place in the shape . I have to admit that on March 4, 2023 whoever was in working that day were very good. Nice talk to you but normally these people don’t even look at you but that particular day they were wonderful and...

The management here struggles to keep the right items in stock, manage the store, and keep the drive-thru running smoothly. I was a barista for a while and I can tell you this place is not ran well. My order is wrong most of the time, store is not the cleanest, and food is burnt/not cooked correctly most of the time. When the drive-thru is slow you’ll be waiting a minimum of 7 minutes just for a drink. My boyfriend and I had a pick up order last week, went inside, and had the managers stare at us for a solid 10 minutes before they asked us what we were waiting on. I understand being under-staffed during these times, but management plays a huge roll in how these places run. They had some decent employees, like Andy, who I’m sure quit because the management here just cannot do their jobs right. I think new management would be helpful to the quality of service here. This is no longer my...