Wendy's — Restaurant in Pennfield Charter Township

Wendy's used to be our favorite food to get on to-go nights, rather than cooking in. Over the last few years the service has gotten worse and worse. The the current staff have generally been kinder than some of the staff they've had in the past, but the service takes forever and they are constantly understaffed. Even when we go at times when they are not busy the wait time just at the menu / intercom is generally several minutes while they tell you to please wait. And then you have to wait for even longer for your food. Most of the time fries are cold and unsalted & they generally miss or mess up food every time. We used to put up with it because the meals were great deals & we try to make it work on a budget. Our family used to regularly get the 4 for $4 meals, however they've raised the prices to 4 for $5 and made the drink smaller, plus an extra upcharge to get lemonade now. The 4 for $5 bag is not even listed on their menu anymore, you just have to order off menu. Now they have the $6 and $7 biggie bags which each also used to be a dollar cheaper. It is frustrating that the meal prices go up, but not the service or food quality. We are paying more for less now and between that and the wait times it just does not seem...

Good Afternoon. 2 days ago, I stopped by this Wendy's store for one of the combo meals. Let me first say that I have always had great service when whoever the black lady is that seems to be in charge, so in no way I am reflecting on her. I usually stop at this Wendy's because it is on my way home. I went through the drive through and asked double hamburger combo meal, large with a strawberry lemonade no ice. After I paid, They told me to move forward which was ok even though there was no one behind me. They told me they were waiting on fries. When I got my food and didn't notice until I got home that the drink had ice in it. Not a deal breaker but I tried the fries and they were cold as ice and so was the burger. Wow, really. Dropped the ball here. Maybe if the older lady was not so caught up in smoking a cigarette, my food wouldn't be cold. I am greatly disappointed in this. I would like a response to this from an owner and want my money back or a free meal. Last time this happened I got neither so not...

Ordered 3 combo meals and a 4 piece nugget this go around.

One of the burgers was missing some stuff, my 4 piece nugget didn't come out at all, out of dr pepper, came back around, got the 4 piece nuggets, they were cold, didn't get any bbq sauce with them as requested, got a replacement for the burger that was wrong.

That burger was the wrong burger completely the second time, should have been a big bacon classic double, came out as a big cheddar classic double, had to go back around yet again to get the 3rd one correct to which the cook actually came to the window.

Got down the road finally, bit in to my double cheeseburger, only to find that it also was cold, and there was no way it started warm to begin with as the cheese was hardly melted.

No receipt given, never offered.

This is not my first time visiting this one, but it is by far the worst time I've ever been to it.

Being calm was definitely tested this...