KFC — Restaurant in Pennsylvania

Spent 20 minutes in line at the drive-thru. Wanted rotisserie but they said they had none so I had to change my order to original. Ordering process was so rushed I forgot to say only wanted dark meat. When I got to the window and inform the clerk she told me the order had already been filled and couldn't be changed. I never heard of a customer paying for a product told they couldn't have what they wanted. They took advantage of the fact that it was dinner time and I had a family to feed. Had I been more assertive I would have left the order there and gone somewhere else. This is not the first time I have a problem at this KFC outlet. The last time they sent me home with the completely different product and what I ordered. By the time I got home and realized it it would have been a half hour drive back to exchange it. I instead called the 1-800 number and the operator there was nice enough to send me a $20 gift certificate to make up for the issue. It's looking like I will probably not be going back due to all the ongoing issues. I'm not being picky, I just want what I ordered and not a substitute especially when I'm...

We make one trip to hermitage a week for an appt. We have stopped at this KFC each week for several months now. This’ll be the first week we don’t. There’s almost aways chaos while placing our very simple order. The workers often sound miserable and introduce themselves at the drive thru with “go ahead and order”. That’s fine, just off putting.

Last week, though, we ordered two large fries in our order, provable by our receipt, and received one large and one medium. Mistakes happen. Totally fine! However, when we go in, the employee at the desk was just not following the issue. The manager then comes over with attitude from the start. Tells us “we’ll that’s because you only ordered one large” while looking at our receipt that literally says 2 large! Two other employees even said they rung us up for two large. She then acted as though she would do a favor and just give us the large regardless. Lady, we paid for 2 large. Learn how to read your receipts and stop being so miserable. Finding a new place for...

So my aunt and I came here around 9:30 to get some chicken. My Aunt already had a coupon she wanted to use. And the lady who was at the cashier was giving us attitude. It was a 14 piece meal with 14 extra crispy chicken and she didn't want to make the extra crispy so she's asked if it would be okay if we could just put some regular in there. My aunt requested if it would be okay if we had the crispy and she said yeah but it would take another 30 minutes. Clearly she didn't want to do it. The thing is, it's only 9:15 and they don't close until 10:30. All I'm saying is, it doesn't matter what time it is, if it's before 10:30, you're still open and you're still supposed to do your job. Plus, I just didn't like that girl's attitude. She wasn't kind at all and she just wanted us to leave. She kept making excuses saying they lock the door at 9:30. Now, in reasonableness, I will admit I'm sure they do just want to go home but still give us our food and then we will be out of your hair. It's...