Chipotle Mexican Grill — Restaurant in Petaluma

This has been the third location I’ve been to in a week. I couldn’t get enough but, after this burrito I have had enough. Where to begin. First, there’s plenty of parking as the location is in a small shopping center. It’s easy to find and wasn’t busy for 545pm on a Saturday night. There was three customers total inside and a server and a cashier greet you when you walk in. We were just there to pick up our orders, which we were unfortunately 15 minutes late picking up due to traffic. Our food seemed like it had been sitting out for far longer than those 15 minutes. This was a very disappointing experience for all three of us. To start, my sofritas burrito looked soggy and was dripping juice down when I unwrapped it. I had to use three napkins to catch it all before it got on me. It was completely cold from the inside of the burrito to the outside of the foil. The brown rice was hard as if it was not cooked long enough, almost to the point of an uncooked crunch. It’s fun to try and get the first bite on the sour cream side of the burrito, but this time there was no sour cream on the first bite or the last bite which was sad because it always adds a nice flavor to the burrito. As for the steak burrito bowls, they were better, but still not satisfying. As mentioned in other reviews, the portions to not even fill up the bowl like it should. If the contents of the bowls made at this location were to be poured into a tortilla, it would be a very small burrito. A tortilla was ordered on the side and it was hard and difficult to pull apart as if it was old. The sour cream tasted funny and there was just absolutely no warmth to any of our orders. After a day at the beach, we had all looked forward to a delicious meal from Chipotle as we’ve experienced at other locations in the past. We were all sadly disappointed. The funny thing is we spun the wheel to pick between three places to eat. Out of 2 rounds, 6 spins, and best out of 3, we ended up choosing Chipotle on our own because it wouldn’t get chosen on the wheel. We should have gone with the choices chosen...

I don’t understand how any of these places stay in business anymore. I agree with the guy a couple months ago that said the cashier lady was horrible. She didn’t hear what I said so she said what in a very bad tone, I replied with I don’t need anything else, thank you,then she took my money gave me my burrito After putting it in a bag without saying anything else and a horrible look. She seemed to not want to be at work and I seem to have offended her because she didn’t hear my first response. The guy making my burrito was horrible also. For some reason now it seems like the scoops of food are not as big as when I was there previously. I haven’t been there for a while and it looks like none of the same employees are there either. . This kid put in 3/4 of a scoop of each one of the things that I asked for and then for some reason, smooshed them down with the spoon after he put it in my bowl. It might’ve just been the timing of day, but none of the food was hot, Like they were getting towards the bottom of each tray before they refill it with new hot food. But, when you go in there, the feeling is just that none of the employees are happy. They don’t wanna work there and their attitude extends to their work and the food. I’m sure that they have lost business because I can’t imagine people enjoy dealing with that cashier or having to tell the guy making your food to give you the designated amount and/or not to smash it down so he can put the top of the bowl on with less effort. It seems all employees now at most business establishments are just horrible Somewhat disappointing because it used to be a good place to go get a burrito and a Coke. But now a burrito and fountain drink is over $20 and the food and service are just ok.. A little rough. This place definitely needs an overall with all of its employees. Clean house and start fresh and get this business back and the way it was...

It's such a shame to see a restaurant that starts out so promising, like Chipotle, end up on such a bad note. I used to walk out of any Chipotle with a great tasting fresh bowl of goodness. Now I'm disappointed almost every time and the reason varies by location. In Millbrae, CA they make a great bowl but the store is filthy and old. In Petaluma, CA, the store is very clean but the portions are cheap. Also, they open at 10:45, I went in at 2:00 and the only protein they had ready was chicken. I remember when I used to go to Chipotle and they could barely get the foil top on. No more and the prices have gone up. I get the increase in price, but for less food, no thanks. I love the thought of Chipotle, I just wish they were the restaurant I remember. They could use an in store merchandising team/ secret shopper team to do...