El Pollo Loco — Restaurant in Petaluma

I haven't been to a Pollo Loco in awhile and the last time was a lackluster experience. I happened to find myself right by one at 10:30 on a Friday night. With my stomach growling, eating options for the day diminishing quickly & an open Loco right next to me, I decided to cruise the drive-thru. Greeted promptly by a friendly voice, ordering was quick and easy. At the window, greeted by a friendly face to match the voice, asked if I wanted any salsa, I asked for both hot & mild. 15 seconds later, I was handed my food, a generous amount & variety of salsa & lots of napkins. Crunchy taco was delicious, biting into it I know I had a look of genuine surprise. Way better than 'the Bell'. And the limited time Chicken Nacho Quesadilla was very good as well, a sizeable food item. Both items had fresh, cold lettuce, tomatoes, guacamole and grilled, lean, well seasoned chicken. No weird grizzlely bites. Seriously, for a 'just fast food' meal, the food & service was superior. It definitely won't be a long while until my next visit to...

I live right down the road. Three consecutive visits the drive-thru has been nothing but a nightmare. Stock doesn't seem to know what foods they have, the drive-thru is so slow I waited 17 minutes just to drive away without food. Return this time and as you see their excuse for meat let's so hard and so overcooked and it was just crunchy it's like crispy bacon crunchy I'm not supposed to be taquitos the burrito wasn't wrapped just rested in aluminum foil open. This will be my last visit to this location I'll leave there again but never in this location shame on you staff for for not only the lack of quality control but the lack of caring and the lack of the fact that people are waiting if you have an extra order that's taking longer Park the person in the parking lot bring their food to them and let the rest of the people that just want a quick order go. Being held hostage for 17 minutes in your drive-thru is not fun going back today and receiving the food that I've got was even less but shame on you shame on you...

Food is ok. For the price can't really beat it. The only real annoyance here is that after every order is complete (as in it was discussed that the ordering has finished) the workers always ask if I want chips and guacamole. No. I don't. If I did I would have ordered it when I was still ordering. Is there no concept of finished with El Pollo Loco? Finished. No I don't want anything else other than what I ordered. Repeating the same thing as a way to try and increase the amount of money made per order in the drive thru is just annoying. Every. Single. Time. No I don't want any chips and guacamole. No thank you I said that was all when you asked me if there is anything else. No means no. NO. Does that complete your order sir? Yes it does thank you. Would you like to add chips and guacamole? No. I literally just answered your question that I had completed my order. NO No No No. Is it redundant yet? Yes I thought so too. I still don't want anything else after I...