Mi Pueblo — Restaurant in Petaluma

How unfortunate. I've been coming to this restaurant since it opened. I've watched it's growth throughout the years and loved every minute of it. Tonight (last night 10/4/22) I came for my birthday for a good margarita and amazing food. We were seated with an annoyed waitress. Alright brushed it off. Carded. Not a problem! My mom excitedly exclaimed, "it's her 30th birthday!" The waitresses responded "oh". We shrugged it off. My cousin came in while we were ordering drinks, he thought we were ordering food. Waitresses respond, "we're only doing drinks right now" in a nasty tone. Ignored once again. Ordering food, waitress still rude and annoyed of our presence. I had a hard time ordering my daughters meal of beans and rice with cheese on top of the beans. (I know not complicated, but today was a hard day and speaking wasn't my strong suit for the day). Waitress again annoyed said, "so a bean cheese and rice burrito" in a nasty tone, so I met her with that same tone quickly and stated, "NO, beans and rice, cheese on the beans". NO we aren't cheap, I knew she wouldn't eat much there, which she didn't. AFTER my tone changed, her tone quickly changed. Which is great, but it shouldn't happened in the first place. Proceeding, I got glares from other waitresses and another waitress delivered our food accompanied by the original waitress where my attitude was neutral once again. We ate, food was amazing per the usual hence why we were back again, on a special day per the usual. Watched the owner, David, come out, stared and make some remarks, laugh off whatever they talked about which was disheartening considering the relationship our family thought we developed with him through the years of our continued business. All from ONE waitress with a terrible attitude from the gate. Sad to say this waitresses attitude caused such a terrible experience at one of the long standing restaurants in Petaluma that I grew up with. Thanks for a 30th birthday to remember! Not to forget, zero birthday flan/flaming mud slide shot as the previous years. such a shame really. Shouldn't have even received a tip in my opinion, you're lucky my mom paid FOR MY...

this place has gone so far down hill that I'm really struggling to find anything positive to say about our visit tonight. With the exception of if you wanted to find out who's got the smallest yet most expensive chimichangas in town this would be the place to go I used to love this place but anyone who would charge that price and not even come close to meeting the order should expect to get called out on it.. The order was for one carne asada chimichanga. And what they gave us was a very small half size mostly bean chimichanga with just a small amount of steak in it maybe just over a teaspoon of carne asada at best. Toped off with some sour cream and lettuce Served with a side of cold beans and a side of cold rice. Now I don't know if it was just so close to closing that they just threw together what was leftover to avoid having to cook anything else or they just got lazy but this is no way to treat your customers.

I regret not going on with my gut and. going to Lola's the food is far cheaper much higher quality twice the size and served hot Oh well lesson learned not going back Oh and the parking...

I’ve placed two orders here, and both times my order was wrong. The ordering system clearly needs better modifier options. As a customer, I have no way of knowing how the ticket prints in the kitchen—but apparently, I’m expected to somehow anticipate that. Instead of a simple apology or effort to make it right, I was met with excuses and explanations about how their system works.

To make matters worse, I was supposed to magically know that chips and salsa are no longer included—despite it still being included—and that my adjustments would not apply.

After 30 years in the restaurant industry, I find it incredibly frustrating that basic customer service and accountability seem to be disappearing. There was no recognition that their system might be unclear or that customer feedback could be a valuable tool for improvement. Instead, the blame was shifted back on me. It was disappointing—and honestly, infuriating.

I genuinely enjoy their food when dining in, but my takeout experience has been so frustrating that I won’t be ordering...