54th Street Restaurant & Drafthouse — Restaurant in Pflugerville

Let me say that we love 54th street here in San Antonio the service and the servers are great with that said me and a friend decided to go to 54th street here in Austin once we arrived we see that it's not very crowded great so then the hostess asks us how many people we say 2 she then proceeds to say "let me see if there are any available seats, huh, what, do you see what I see?" There were maybe 15 tables occupied but you're gonna see if there is a table available. We know what that was about when she stuck us in the very back with the other black family across from us (no offer of the bar or do you prefer a booth) when there were empty tables by the front door and the bar and we passed several empty table as we head to our table IN THE BACK. It took our server (marley) 17 minutes to come to our table for our drink order once she came to our table we ordered our drinks and appetizers (non of which she had any info on, learn your job and the menu) we waited 20 minutes for our drinks when we asked about them she was like "let me check with the bar" it was a double shot and a margarita how hard is that (we noticed she was expecting everyone else to do her job the bar was not going to bring our drinks to us) so it's been now 33 min since we put in our appetizers with our bar drinks. So she brings our drinks we wait another 20 min wondering were our food is she again is like "let me go see" she never returns but someone else bring out our food we ask about our soup and side of fries and he has no idea what we are talking about so we find Marley and sk her about our soup and side of fries she at which time tells us a bowl of soup and a side of fries were considered an ENTRÉE and they will come out later.. what in the world! So we have our chicken and calamari but no fries or soup because they are considered an ENTREE, really! Whatever so we wait get our food ENTREE. We ask for extra sauce wait 10 minutes for that when we see her we ask about the sauces and she's like they didn't bring it to you( aren't you our server you're only helping 2 other tables) when we are done we tell the server this was the worse service ever from her and the kitchen(per her the kitchen is slow) so we ask for a manager (meal was already paid) we wait 20 minutes and the manager does not show up to see why her patrons were unhappy we ask our sever and she says, oh, she hasn't come out of her office yet, well no, if she did we wouldn't be inquiring that was poor business etiquette on the managers part. The seating part was bad the drink part was bad and the getting food part was bad we waited so long for our food and drinks and a manager that never showed up. When we told family and friends about our situation they were right we should have just left after our drinks. But now we know how the service is we will NEVER go back to that place shame on the manager! Bad service from the server. So everyone is talking about tipping she only took our drink and food order and that was a chore she didn't bring our food (someone else did and only half of it) and our drinks took so long to get didn't get the rest of our appetizers with our other appetizers fries and a bowl of soup since it was considered an ENTREE which is BS. She expected someone else to bring our sauces never got refills do...

We came in with a party of 8 adults about an hour before closing on Sunday 6/30/24. When we entered the restaurant it was mostly empty (understandable since it was late) and no one was at the hostess desk. Half of our party stood there for more than 5 minutes before someone showed up and half heartedly asked our party size. I told her we had 8, and one of our party is on crutches. She asked if everyone was there and I told her yes, and pointed to the remaining members who were in the parking lot walking in. She sighed audibly and rolled her eyes, telling me "just a minute".

She returned a couple minutes later and took us to a 6 person booth, which was very obviously too small for 8 adults, especially being that one member of our party had crutches and was not able physically to get into a booth. We all kind of stood around the table as the hostess walked away. When our server arrived a moment later we asked her if there was a larger table (the restaurant was maybe 30% full). Our server was gracious and happily assured us it would be no problem to put a couple of tables together or move to a larger space.

We waited a few minutes for her to check with her manager to seat us and were eventually "greeted" by Dominique who was instantly combative. She opened sharply with "you can stay in this booth, and I can give you that table (pointing across the dining room) or you can leave." We explained to her that part of the reason for our request was was due to a disability in our party. We were then told to go sit in the bar at the high top tables - with crutches and somone who was not able to use one leg!!! - and that "someone would probably be around to help at some point."

My husband pointed to the booth area that has chairs on the opposite side of the table and asked if that could be an option. Dominique quickly said "No, that section is closed." He asked about one more configuration in the same part of the dining room and she again responded that the section was "closed". My husband then asked her to please help us come up with a solution that could allow us to sit together and also accommodate the disabled member of our party. Dominique responded firmly "my solution is that you can leave if you don't like it." We asked for her supervisor and she said that she was the supervisor. We ended up leaving and going to WingStop as the scene she was causing was embarrassing and demeaning to our family. While not necessarily a comparable atmosphere typically, we were greeted warmly and treated with respect through our entire meal at Wingstop, and even though it was late we felt welcomed by their staff.

I have never in my life been treated so poorly by management in a hospitality setting as our family was last night at 54th Street Restaurant. Our family eats here about once a week and this interaction with an unprofessional manager who refused to accommodate for a disabled customer and who clearly just didn't want new diners with an hour left before closing was unexpected. She was rude and unprofessional, and I honestly cannot say that after this experience that I can feel good about bringing my family or my money back to this establishment if this is the way they...

Hello,

Where to begin. While I’m offering this as a warning to other potential patrons, it is my hope that this review reaches someone in your leadership team to recognize a significant training opportunity for your venue management. This incident reflects a gap in leadership and hospitality training, and I hope it sparks a positive change for future customers.

My family and I recently visited the 54th Street Grill in Pflugerville, Texas to celebrate my son’s school accomplishments. The restaurant was busy, but there was space available in the bar area. In Texas, state and local governments allow establishments to permit those under 21 to sit in bar areas if they are accompanied by a parent over 21. The specific policy is up to each establishment, which I respect.

When we arrived, we asked if my 16-year-old son could join us in the bar area. We were welcomed and seated without any issues. We ordered our food, and about 20 minutes into our meal, a manager approached us abruptly, stating that my son was not allowed to sit there. We explained that we were told it was permissible, and the manager left, only to return with someone claiming to be the general manager. We were asked to leave, despite explaining that the host had informed us it was okay. The GM responded, "Well, they aren’t a manager, I am, and they don’t know any better. You can’t stay here. You should have asked to speak to a manager before you sat."

I was taken aback by the lack of responsibility taken by the leadership for their employee's actions and the blame placed on us as customers. It's unreasonable to expect patrons to always ask for a manager to verify information. Clearly, there was a miscommunication among the team, which is understandable, but the manner in which it was handled lacked kindness and hospitality. We would have happily moved if the manager had approached us with empathy and offered an alternative, such as saying, "I am so sorry to hear our team is misinformed, I will certainly correct that, but in the meantime, unfortunately, we can’t have you staying here at the bar. However, I’ve found you a table, and we’d love to move your entire party there so you can enjoy the rest of your stay with us."

Regrettably, no attempt was made to recover the situation. I paid the $40 tab, and we left. Had the experience been handled better, a party of five would have spent significantly more and returned in the future, leaving a positive review instead. Sadly, I cannot recommend this location any longer. Although I have visited multiple times and enjoyed the food, the lack of customer consideration in this instance has left a negative impression.

To future patrons, I hope your experience is better. Please share your own reviews. Perhaps your feedback will demonstrate that someone listened and made the...