At Home — Local services in Pflugerville

low quality products, 2. outdated useless returns system I also had a bad customer service experience at this particular location, but those are the main 2.

I went in expecting Target-level quality, but it's more Walmart quality. You have to know that they specialize in inexpensive cheaply made, low quality products. As an objective measure, they have a large Damaged section--never seen one that large; it shouldn't come off the shelf damaged.

It's preposterous to have an online ordering system, but make order numbers useless. I brought the pickup slip, believing that to be the receipt since nothing else was given. They could not use the order number, pickup slip, or the barcode on it. The order confirmation email couldn't be used, which is surprising w/ the technology at most large chain stores. I went to the full order details on the website--that couldn't be used either. Most stores at least provide a receipt in the confirmation email or an email after pickup. In 2022 why would the entire online system be useless w/out the physical receipt from the physical cash register, for an online order?

The employee who helped us was unreasonably also rude. We wanted to be kind & helpful, but she (Janyce, I believe) was unpleasant from the beginning, clearly annoyed & tearing off the slip. She offered a gift card, as we continued to scour our email & website f/ a receipt, but she never even asked for the credit card used, which is a valid return method; I brought it up because we forgot it but thought the slip receipt was sufficient per the return policy. Store credit is usually absolutely fine, but ironically in this particular case we didn't plan on shopping here in the future after seeing the product quality. Disregarding that we're not at fault for not having the receipt, her behavior made it clear that she was more than annoyed with us; she started out short w/ us as soon as we said the pickup slip was the only kind of receipt we received, & when we didn't have a Perks account, & again while we asked if those could be solutions; she later asked multiple times if we didn't have a perks account and was annoyed each time the answer was no; later, she was scoffing under her breath while smiling incredulously, rolling her eyes, shaking her head while rubbing her forehead, and even grabbing my phone out of my hands multiple times when I showed her the email/order details--even when my hand was in the rubber strap of the phone case, but instead of letting me take it off, she bent my hand back. And since it's rubber, my hand got stuck; I should not be pulling my body out/away from my own property because it's now suddenly in the hands of a store employee. I understand bad days, and I've worked in customer service, mostly in mental health, serving mentally unwell/unstable/upset clients who are in a highly emotional state from working through the difficulties in their lives that they're here seeking help for. I understand better than many how unpleasant customer service can be, but her behavior was uncalled for and honestly inexcusable. It's one thing to have a bad day, but it's another to take it out on others. And yet after all of this, as soon as we said we'd take the gift card, she huffed & said she'd give us a refund, then processed it. This whole time I thought she just wasn't able to do this and that it was out of her hands as an employee; it makes no sense to then arbitrarily acquiesce after we accept the solution. It seems she was irate w/ us when she was the one drawing this out; she could have arbitrarily decided to help at any time, preferably before physically hurting me. She ended with a snide remark that this is why she recommends signing up for the perks program. I didn't originally sign up for it b/c I don't shop here often; then I didn't b/c I wouldn't shop here often due to the product quality; but I'm surprised that it doesn't go without saying that this experience didn't inspire me to become a...

I've seen comparisons of the new location & name to the previous Garden Ridge. I only visited Garden Ridge when they were closing so things were a mess and picked over. So my perspective going into At Home was fresh. I'd heard about it and as a home accessories lover (who am I kidding I just love shopping). I couldn't wait to stop in. I found myself stopping by one Sunday morning before going grocery shopping. It's a pretty big store and was well organized. It was not crowded which was fantastic. I was able to move about without worrying about others being in my way. I went in with some items in my mind that I was interested in. However, as I browsed up and down every aisle (yes every aisle!) my list grew. So many things I want in my new apt when I move next month. Luckily I kept things somewhat under control and did not spend all my money. I came across a couple employees who were nice but no one bothered me while I was shopping. I appreciated this. I just like to be able to find an employee when I need them vs them bothering me every few minutes. Let me shop in peace....There's some serious thinking going on when I am shopping. Two things I was looking for I did not see. One was flatware and chair seat covers. Also there could be some improvements to the dinnerware offerings (Note all things that were on my wish list lol). Lastly, be sure to look at whatever it is your buying. Some items I picked up (before buying) had some noticeable imperfections. I imagine these imperfections are why things...

I have always loved At Home, but tonight has made me no longer want to be a customer at this location. I understand it's the holidays, but there is no reason for employees to rude to customers when they're asking for assistance. I got the register to ask for a price check and help locating an item and Shan the cashier was extremely rude and undermining and she stated "did you not look in the 50% off bins right by the door for the perks customers?!". Every store sets up differently and I'm sorry I did not realize that was included in those items at the front of the store. I also recently updated my phone number on my account as well as I've been a perks member for YEARS and now it's showing not found. Instead of offering assistance she continued to be rude to the point I told her that her attitude made me no longer want to purchase anything here. We were there to get the last things needed to put our tree tomorrow (Thanksgiving Day) as we've done every single year and to get my son a new bedding set since the dog chewed his up. Shan should not be dealing with the general public at all if she can't assist customers hence customer service. I refuse to come back to this store again due to this. Thank you Shan for not only upsetting me, but also making my children cry since we're missing somethings needed for...