Benna's Cafe — Restaurant in Philadelphia

Careful: OWNER HARASSING CUSTOMER!

Edit: Please see owner’s response to me! She continues to state we harass her when she INITIATED messages to my husband (not other way around) over period of 20 minutes continuously assaulting & harassing him & even in her response! I am really confused about what’s extreme & rude in us asking if the shop had cheese that we asked for. We always just come in, grab stuff, and leave. We order online, so we actually never even talk to staff.

The only times we did talk is to ask about messed up orders and even that, not every time. So many times we let it slide.

Today we called on the phone & then my husband received a number of very rude harassing texts from the owner, Nancy. He had to ask her to stop messaging him in fear of future harassment.

For about two years my husband and I would order from this place couple of times a week. The tab would come to good 20 bucks almost every time. For a corner coffee shop with prices of 4-5 bucks an item, 20 is a good check.

Many times, the staff would mess up our orders. I cannot tell you how many times. On top of it, poor customer service; we come every week, they act like they still don't know us.

The owner never says hello.

What's more interesting today the owner confronted my husband (by personally texting him!) via personal message that she "cannot do anything about [his] personal preference" when again our order was messed up.

She also literally schooled my husband over a plastic cup for dog water that they gave us. She stated that it was a curtesy to give our dog a water on a 90 degree day. Mind you, the business either has a dirty empty dog bowl with water outside or none at all. We forgot to take the cup with us.

So the owner confronted my husband in the message stating we "littered" and that "trash belongs in a trash can, [insert name]".

The owner did not stop there. She continued to harass my husband over personal messages stating that he "needs to adjust his expectations as a customer or take his business elsewhere". She said she is "exhausted by [his] unrealistic expectations as a customer". Word for word.There are text messages to prove.

So basically--if you still choose to go there, HAVE YOUR EXPECTATIONS LOW!"

I have given this ungrateful business owner a lot of my money over the years. Frankly, ONLY because it is next door to me. But today was a grand finale.

To add, the place has a very dirty cheap interior with dust all over the place.

I have never in my life seen a business owner harass a customer! Not in US nor in many other countries I...

I ventured into this shop looking for a muffin, since my usual spot has been slacking. They had a bunch of pre-wrapped fresh pastries. I got a banana muffin that was so good and so far my new favorite. To pair with it I got a ginger based tea latte. It was creamy and didn't have too much bite from the ginger.

The space is small with only a few tables, I would consider it a grab...

Damn good coffee people! When I'm in the neighborhood, I make sure to stop by even if I don't feel like coffee. There isn't a ton for vegans and vegetarians, but they usually have some sort of a vegan pastry and they have a nice hummus sandwich on a bagel (nothing special, but since you're coming in for the coffee anyway, it's good that you can get something to eat too). ...