Dunkin' — Restaurant in Philadelphia

Omg, went here in 9/9/21 @ around 650p So as I pulled up the 1st thing I was greeted with is "I'm only serving hot coffee" so I said that my order was placed through the app and I'm picking up. He tells me I'm not serving pumpkin spice I said OK change it to Carmel and coconut flavor. so I get to the counter because the order is for my daughter and I asked for some reason because something told me to ask him is this decaf? He tells me that oh no it's not decaf I say well if the order said Decaf why would you give me caffeinated coffee? So he says well I'm sorry I didn't tell you. Then I said what am I supposed to do due to her only drinking decaf? So he goes " Ma'am we close in an hour, I'm like Oohhh kaaayah, an hour is a long time!!! So he turns around with an attitude an slams the machine, snatched the coffee filter out to make decaf, smh so it seems he didn't feel like making it but gives me attitude. Worst experience I've ever had!!! This location(Wadsworth and Easton Rd)is horrible anyways for their slowness, no wonder why the lines are not as...

OMG!!! The worst place EVER! People please stop giving the franchise your hard earned money in response to their rudeness and serious lack of professionalism. They would not know professionalism and courtesy if it slapped them in the face. After being treated so rudely, I went directly to 8113 Stenton Ave. I was greeted with "good morning" by basically the entire staff as they went from here to there during their daily job duties. THE CONTRAST between the two stores simply just AMAZED ME! People STO allowing these folks at Wadsworth and Cheltenham Avenue s disrespect you. Everybody deserves respect.....if you feel the customer is disrespectful in response to your lack of professionalism and courtesy.....simply turn on the charm and then give them the same service you would want to receive. Good riddance, I hope they close soon.....or change hands with someone who KNOWS how to hire staff members who are "trained" in...

I am a faithful, daily loyal customer of dunkin. Honestly, no chain makes my macchiato, frozen coffee, or espresso better. So I'm confused🤔... when I frequent some of these chains & the employees have an attitude? It's beyond me. Your not grateful you have a job? Quit then! Why must my experience be with a rude female that wouldn't even have a job if it wasn't for us customers! The chick with the purple unicorn hair attitude was beyond unacceptable! From the moment I pulled up .. she had me waiting for at least 10mins with no cars in drive thru.. I even had to ask her .. "are you having a bad day?" once she forgot the whip cream on top of my frozen coffee... So let me get this straight... not only is your attitude terribly unprofessional, you still get my order wrong? She said, "No".. So you just naturally act like your mad at the...