Indian Sizzler LLC — Restaurant in Philadelphia

Ordered delivery from here for the second time yesterday. The first time we ordered, the food was a bit late, but everything was delicious. No real problems there.

The second time around, things were less ideal. The food was late, and we realized when we unpacked everything that we were missing over $15 worth of food. At that point, however, we didn't want to deal with waiting for the rest of it while our food got cold, or otherwise having dinner part 1 now and part 2 who-knows-when. So we called the restaurant and just asked if we could get that food taken off our bill (especially since what they forgot was just the $7 bread basket and two $5 orders of samosas). But, after waiting for several minutes while the man who answered the phone conversed with other people, he very nearly yelled at us that, no, we were not getting a refund; he was sending the driver out with the rest of the food, whether we liked it or not (and he unceremoniously hung up on us as soon as we finally accepted that we weren't getting that refund). So we just ate what we got (which involved chicken makhani with many inedible chunks of gristle), and, lo and behold, the rest of our order arrived over an hour later, leaving us at 10:30PM with appetizers and bread for a meal that was already eaten. For an order made at around 8.

For what it's worth, the food here is generally great (save for the quality of my chicken); the pakoras, both vegetable and chicken, are great. The meat samosas are awesome. The naan is good. The palak paneer is very good (albeit light on the paneer). We just were very put off by the service.

Our first experience with this place was great, but we won't be hastening to order...

Didn’t have time to take a pic of the dish…. I was too busy eating it !! I ordered chicken tikka masala and an order of lamb tikka masala for my boyfriend and asked for it to be very spicy. Typically restaurants don’t accommodate to our spice request but New Indian Sizzler did exactly what we asked!! The customer service was awesome! He was very friendly and had a welcoming smile when we entered the restaurant! The food was soooooo fresh and tasty!!!!!!!! The spice level was perfect!!! Lots of meat in each dish (served with rice). The chicken was very well seasoned and super tender and juicy!! We’d never had lamb tikka masala and after tasting it yesterday it seems lamb meat is the perfect pairing for the sauce!! The lamb flavor was incorporated into the sauce giving it a boost in aroma. Tender pieces that melted in your mouth!!!🤤🤤🤤 Honestly can’t believe we’d never tried this place before! They’ve earned themselves two lifetime...

Food was good, but a little cold., service was terrible. Here's my account: I was made to feel very unwelcome and the ignorance was blatant. I am a black woman, & I dined alone that night. (around 9pm) I was ignored by the waiter/host while other Indian diners were well taken care of. Again it was very blantant. Others were asked if they needed anything else, I was not. He never spoke with me at all. I was finished with my first plate before I got my bread. (other diners who arrived after me had theirs) I didn't even get a pitcher of cold water. (again, as did the other visitors.) I was not bid goodnight nor did I receive a Thank You upon paying for my food. Eat elsewhere....somewhere friendly and appreciative of your business & who delivers unbiased service. They treated me like garbage. I hope no other visitors to this restaurant...