The Coffee Bean & Tea Leaf

HORRIBLE customer service! Watch what you order because they will charge you double and make no apologies for it. I ordered a $3 ice tea and for a full week they charged me double for a specialty drink and charged for a larger size. They didn't inform me what I was ordering was actually just an ice tea they just rang it up, intentionally as the higher priced drink. Their drive thru menu is vague and doesn't have the FULL menu so I had no way of knowing I was ordering wrong. Instead of apologizing or trying to make it right they blamed me and were INCREDIBLY rude and the girl in the drive thru and manager on duty were SO SNOTTY! They are dishonest and will rip you off if you don't pay attention or don't know the menu well. It's your responsibilty to train your staff and to inform customers of these things and to insure they are doing things properly and the management obviously doesn't care to do that. It's not my responsibility to tell you how to ring things up or to know the ends and outs of each specific item on your menu. If the way I order changes the drink entirely YOU are supposed to provide CUSTOMER SERVICE by making me aware of that. This is the quickest way to lose customers. I recently moved to the area and would have been a repeat customer and now I will never go back. TRAIN YOUR STAFF and your management.