El Norteño — Restaurant in Phoenix

We have visited This Place several times and we live in Avondale. However the time before last they had a lot of gravy in them and a very little meat so we called ahead to make sure that these burritos wouldn't be messed up. The lady informed us that she would put extra meat in our burritos. By the time we got home or tortillas were so soggy because the burritos were all gravy. I called back and ask them if this was a joke? Because we just got off the phone with them and they said they would fix and make it right. The lady we spoke to one we called back to tell them that these burritos were messed up was extremely rude. She acted like she was so shocked that there was no meat in these gravy burritos. Like come on this has happened before and we called you out on it but we gave you a second chance. However you have just lost customers. And good customers at that. Also when calling back to let them know that these burritos were even worse than the first order, the ladies acted like it was no big deal that they have lost good customers. This used to be the spot for good food however they have really gone downhill. Even today when we showed up the parking lot was empty I guess that says enough for itself right...

I got a chorizo & egg breakfast burrito. It only comes with chorizo and eggs so I added potato and cheese. Ended up costing over $10. Burrito came out dry. Tortilla so dry that it was cracking in multiple parts of the burrito and I could barely hold it like a burrito. There was barely any cheese, even though the cheese was an extra $1.50. Also, the burrito was super spicy, even though I didn’t ask for extra spice. so I asked for sour cream which they charged me an extra $1.25. Totaling $11.50 Also, I spent 10 minutes driving down the street to the ATM to grab cash cause they only take cash and then realized they have an ATM. Lots of work and money for a burrito that was not that great. There’s a coffee shop down the street called Lola that literally makes the best burritos ever! At the same price and there’s a lot more to them & super cheesy and delicious. The only problem is their kitchen closes at 11am. That’s why I came here. I was super interested with their star rating and very shocked when I got a super dry burrito. Lady was really nice. Might try again. Definitely won’t get a breakfast...

Food: 5 stars Customer Service: not acceptable (0)

I went today ~5pm to pick up dinner. It was busy and there was a short line but it moved quickly like always. I placed my order and handed the cashier my money. My $10 bill was folded in half between my fingers and without looking down the cashier said, “we don’t take card”.

After seeing that it was actual paper currency I was holding, this person then inspected my $10 bill and told me it was counterfeit on the basis that their marker pen “didn’t make a mark on the bill”; even though it obviously did (I’m not visually impaired). No joke: I withdrew money from Wells Fargo downtown for the sole purpose of buying food from this place. Rather than asking if I had anything else, the cashier argued with me and insisted my money was fake and wouldn’t accept my order until I returned with new bills. I left and bought food from a more friendly take-out restaurant.

Excellent food on the cheap but don’t expect...