Filiberto's Mexican Food — Restaurant in Phoenix

THIS PLACE DOESN't EVEN DESERVE A STAR! I have been eating a several Filiberto's over the years on and off. But I HAVE HAD IT with this location! Second time where the service was terrible! And now I see other people's reviews and must agree, i held back the first time from writing something negative. The girl at the window (FIRST POINT OF CONTACT) Dania, is rude, sarcastic and talks about you like you aren't in front of her in spanish. (she didn't know i also spoke spanish) And she just laughed in my face. The guy in the kitchen had to come out! I had a coupon(first time) and gave it at the window and was rejected "with crappy attitude" and said that it couldn't be taken because the manager wasn't there. WHO DOES THAT? Why would you handle a coupon like that? Maybe you should write on the coupon "ohh yeah BTW if you wish to cash this in, please come between "x" days and "x" hrs. because that is when the manager will be here, and forbid she went to the bank or something. YOUR SCREWED! Anyway... that's the LAST TIME i go to that place by myself and will share with my friends! I wouldn't have minded paying full price. It was the LOUSY ATTITUDE since I first talked to her! Sorry for the owner who i just found out doesn't even go in to check that often. Maybe someone should go on "Undercover Boss" Maybe have those guys in the kitchen that work the hardest that do try and speak Spanish and are friendly be...

THE WORST ARIZONA LOCATION! The food was completely disgusting and for it to carry the name of “Filbertos” is shameful. This was my first and last time at this location 1) the customer service was terrible - the lady who took my order rushed me and gave a horrible attitude the entire time. 2) I had to send my food back because my rolled tacos were old and completely burnt from being recooked. My $5.50 fish taco was disgustingly greasy and cold and the taste of the food was horrendous. No flavor at all! The beef tasted like what I’d imagine canned dog food to. They don’t offer refunds so when I asked if my food could be remade the cashier continued to give me attitude and it took her 15 minutes longer than what she told me it would take to re-make my order. I’ve been to really good Filiberto locations and this one is definitely not it. If you want cold, greasy, disgusting food with poor customer service come here!! What a...

I used to come here probably once a week but this was the last time! While the food usually was decent, the attitude of the staff and terrible service isn't worth it. Three out of the last five times I've ordered food, there's something missing. You'd think getting home to figure it out and then having to double back to fix it is the worst part, but it's actually the attitudes and zero customer service of the cook and the staff that is the worst. They don't care, never accept responsibility, never apologize and tonight actually tried to tell me that they didn't charge me for what was missing, but later that they gave me my full order. Then said I should have checked it there. When I asked for someone else to speak with, they give you a number to call, which was even more of a time waste. They never follow up. Don't waste your time, the food isn't worth it and the service...