Hong Kong Kitchen — Restaurant in Phoenix

Sadly Not worth the hassles or insults to my deceased mother hence forward. Overcooked

I took my senior father out to Sunday evening dinner. We typically chose this restaurant to eat, as we have for decades for our family time meals. I ordered teriyaki chicken which so unfortunate for me it was EXTREMELY DRY. I have come here about 20 years with my parents, I have never complained ever! I took 3 bites which were so hard to break. I separated my chicken to see if I could find anything soft enough to eat just be able to enjoy our family dinner. No luck. I called the waitress; I explained it’s beautiful dish, full of flavor = it would be my absolute #1 dish from here on but my chicken is EXTREMELY OVERCOOKED. I showed her. As I had separated it. The ends were un-penetrable w/ my fork and the center part the thickest part was paper dry. I couldn’t even swallow it, So dry in I had to unfortunately remove it from my mouth into a napkin. I told her, Those ends you can’t break with your teeth. I showed her asking her to touch the chicken parts (I hadn’t eaten) placing it on the table. She was offended, while I told her discreetly. My fork wouldn’t go through my chicken on more than half my plate. The waitress disagreed w/ me stated she’s been doing her job over 20 yrs it wasn’t dry as she sees it’s not. Stating and she knows recognizes us, for years has served my mother mentioning my mother had preparation issues. Now we had informed the waitress at our prior visits that my mother had passed is no longer with us. I tried to stop her from speaking about my mom, telling her my mother was sick. Mind you she knew my mother had dementia / Alzheimer’s and is now recently DEAD. She was well aware we had to always special order all my mothers meals due to possibilities of choking & teeth issues. Foods had to be soft.

It was very hurtful for the waitress to argue #1 then bringing up my mothers special needs for eating#2 and speaking of our deceased family member to defend her business. #3

It’s Very disheartening, 🥺My mother never complained, we had to order correctly, safely and this waitress served us for so many years. If I had known this waitress felt that way about my sick mother we wouldn’t have chosen this restaurant! She was very insensitive towards us to save their business a buck not replacing my overcooked dry tough chicken.

I wasn’t looking for free food, far from anything like that. It’s about quality time with my senior parents while I have them. I came here with intentions to spend money as money is not the issue for us.

I can say after this treatment I vowed to my father I’d NEVER RETURN to this place! What’s worse is: It was the worst service even worse than the terrible dinner. No one deserves to be treated like this.

Might I add I didn’t ask for a free meal or discount. I thought perhaps they’d bring me any softer piece of meat (not burnt) so I could eat dinner with my dad.

Pics below. I ate my carrots cabbage egg roll and cream puff that’s honestly all you could eat. I had to waste the...

I took my dad out to eat for Father's Day. We ordered some chow mien. We were surprised to find these fried crispy things on top instead of soft noodles. I asked the waitress about it and she said, "you should order lo mien." My dad and I were baffled. We are Asian and have never had this issue before when ordering Asian cuisine. I quickly asked for lo mien and asked what she wanted to do with the chow mien. She said that they cannot take it and I imagine with food safety, they would throw it away. So, she left it even though I had told her that we did not want it. She said this mistake happens often. It was an honest mistake. I should have asked if I was going to be charged for it.

I go to check out and I'm charged for both chow mien and lo mien. My dad and I had put the chow mien in a doggie bag since they said they were not going to take it back. I asked the owner if there was any way to take one of them off since it was an honest mistake. The owner said that she was not going to charge us if we had not eaten it.

I was flustered because I had literally asked the waitress to take it away. But she said they were going to throw it away so I said she could leave it. Why waste food? I felt like I had made an honest mistake.

It felt like they were dishonest. They should be more transparent with issues like these.

Apparently, the same mistake that a lot of other people have made before. But the owner said, "Any Asian person would know the difference between chow mien and lo mien." Here we have two Asian people who were confused. I take offense considering that I eat Asian food on the regular and I have never had a problem ordering 炒面. It may be a cultural difference because this is a Cantonese restaurant.

She ended up giving me a 50% discount. She then told me if we did not take the food she would not have charged me. Then, why is it when I told the waitress that I did not want it, she did not take it?

Seems to me that they do not care about their customer but making extra money from people who make honest mistakes. I will never come to this restaurant ever again.

The lo mien was good but it felt silly that the owner tried to shame my Asianness over lo mien/炒面.

Do not get the chicken wraps. They...

My daughter invited me to go out and eat. My first time at Hong Kong Kitchen. Place was very serene and very clean and comfortable. As we sat looking over the menu, i noticed egg fu yung was not on the menu. When our waitress came to our table i asked if they seved egg foo yung. She kindly said that it was not on the menu, yet they could serve it. I asked the waitress if i could have that with veggies, she said yes and served it as a lunch special. My daughter ordered a chicken and veggie plate. As we waited for our food she brought us a bowl of egg flower soup along with wontons and a bowl of sweet and sour sauce. The soup had a very delicate flavor and I could tell that it was very carefully made. As we ate our soup the other plates were brought in a pretty timely manner. I immediately noticed the servings were very generous and the food was arrainged very carefully on the plates and looked delicious. I've been to several Asian food restaurants before, however this Chinese food restaurant inpaticular, the food had a wonderful flavor, and they did not skimp on the snow peas. The textures of the egg foo yung was perfect not to mention prettybig, and the vegetables were very flavorful and crisp. Considering the amount of food that we were served the cost was amazingly inexpensive. Our waitress name was Jenny. Her demeaner was very polite and kind. I told her that the food was outstanding and I would definately give this establishment a very good review. They have restrooms and located in a nice clean strip mall where Frys is located....