IHOP — Restaurant in Phoenix

Don’t go there at night if you don’t want to feel you are an inconvenience to the staff and the cook. We went there about two months ago to treat our team and didn’t have a good experience. We have visited this location for several years and for the first tome the waiter was rude and the food more than one hour. We decided to give it another try today but called IHop in advance to let the staff know a few families were planning to be at the restaurant and that they could expect a mid size party of people arriving soon. The staff’s answer was “Well, I just want to give you the heads up that there is only one cook and one person running the whole restaurant so food will still take a while” We hesitated but still showed up with a party of 8 (some of the other families didn’t want to wait again one hour to eat). The staff person (maybe in charge) acted as if we were an inconvenience and added “you said it was a big party” We got to the table and wanted to place our food order right away but she refused to take our orders and said “I am not taking food orders, I’m taking drinks orders” very rudely. She brought the drinks and left. We waited patiently to place our food orders, but acted like if she was annoyed. After she brought our food, I tried to clarified if my order was the one she was holding in her hands due to my food allergies and her answer again was short and not courteous at all. We all concluded that maybe she doesn’t like when people ask her questions…

Dear IHop leadership, please train your staff. Experience like this is what ruins it for people who love and enjoy your restaurant. Good customer services are the key to make good memories for our kids and families. I understand staff resources and proper allocation of it, but there are better management skills, methods and strategies to mitigate the “risk” of getting big parties of people after 9:30pm, if that is ironically the “big issue”. There are also many different ways to communicate effectively with your customers, and today was...

There is not a rating low enough to register on the scale for this place. I have very recently dined there. The service was barely satisfactory and waitress seemed to have an attitude. She was slow, but the food that she eventually brought to the table was as I ordered, and hot. I had to ask for napkins and table service, since it did not occur to her that without table service, I could not eat. They were NOT at all busy and the restaurant was 3/4 empty at just past the dinner hour that evening. She just preferred to chat with her friends in the back rather than work, it seems. But wait, it gets worse. After eating, I went to use the restroom before leaving. Since this was in an area with lots of doors, I carefully checked for the one that reflects my gender. I opened it to find two young females inside and was greeted with the room full of cigarette smoke. i checked again to make sure I hadn't accidentally opened a employee break room door. The people inside had obviously been in there for a while as the room was full of smoke and they were embarrassed to be caught. They should be. I am highly allergic to this smoke so I shut the door and went to find the manager. There was NO manager in- house that night. It took quite a long time to get someone to respond and when they did, it was a cashier who said she was acting as manager that night. I find this very disturbing. Smoking inside a public facility is not healthy and most likely against health codes in a non-smoking facility. I intend to escalate this further, since the comment card listed a incorrect number, making it impossible to complain to the corporate headquarters. I also intend to report this to the AZ Department of Health. I do NOT recommend this place and I will NOT...

We tried to stop by at night and i wish we read the other reviews because just like everyone else on here we were treated very rudely by the waitress. She was extremely rude and when our friend went in she started to walk up towards the front and he went back out to tell us hes getting a table and when he came back she scoffed and asked what he wanted. She sounded totally annoyed that we had to keep asking where our table was because we were meeting our friend who was already seated and she just kept telling us with an attitude yelling across the restraunt where its at because he was in the bathroom. Then she said theyre out of lemons and my mango splash that was supposed to have strawberries and blueberries in it she instantly said they have no blueberries but she could get strawberries. Then she brought out one slice when two people asked for lemon. She had a horrible attitude the whole time until my boyfriend mentioned it and asked her to rectify it so she insinuated we were just trying to get free food. No we didnt ask for free food or even a discount we wanted her to fix her attitude and she denied having one and just kept replying "okay". So finally when my boyfriend cursed once she said if he talks like that shes going to ask us to leave when the cook came out to see what was happening and she said she keeps asking us to leave and were not leaving. He just stood there and we didnt want to spend any money there anyways anymore we had enough of her extremely nasty attitude that anyone would pick up on. So we left and my boyfriend said a few unkind things but that wasnt until she was as nasty as a waitress could...