McDonald's — Restaurant in Phoenix

I came into this location on August 12, around 3:30 PM. I placed an order ahead of time through the McDonald’s app. I need a condiment for my order. I stood at the counter along with a few other customers that needed assistance for around 10 minutes. There is a tall, white male with a bald head that was only putting together shakes and ice cream cones for the The young lady working the drive-through window . He saw me in the other customer, standing at the counter several times, but chose to ignore us. It was very obvious and very rude. He is not the friendliest employee they have and I’ve seen him many times there. Eventually, a middle-age, Hispanic man came to the counter to help us. He’s wearing a green vest, not sure if he’s a manager. If he is, I do where she paid closer attention to the customer services employees are or are not providing. The gentleman with the vest was very busy and multitasking. He is always nice when I do see him. Around that same time, there was a young lady working behind the counter that came around the corner instead at the section where all the condiments were, but never looked at our way at the counter. This store always has terrible customer service for many years. It’s very disappointing. I understand a very busy at that time with everyone getting out of school, but aren’t we all at our jobs. That doesn’t give you the right to give poor customer service. Customers should be acknowledged even if it’s just to tell us they’ll be with us in a moment not just ignored completely. I avoid this location as much as I can, but sometimes I have to go and it’s disappointing almost every time the customer service I receive. I do have to say the morning staff is much more friendlier and quicker. There is another McDonald’s about five minutes away from this location on cactus Road. That manager runs that location beautifully. I think this one on Shay could take a few notes. The restaurant always seems messy/dirty. The trash cans are usually piled up, the tables appear to be greasy or have sauces on them, it doesn’t look or smell, clean at all. The drink station as well can be messy and sometimes L...

At the 10230 N 32nd St Phoenix, AZ McDonalds Drive thru, while placing an order for a Happy meal and a Chicken Nugget meal the cashier was oddly abrupt in cutting off my sentences twice to prompt me for both the Happy Meal beverage choice and the meal size details - zero cars in front or behind me. I requested extra pickles for my daughters happy meal hamburger, and didnt receive a response at which point I realized this was a behavioral issue or poor attitude with the order taker. I was then asked to drive to 1st window. The cashier was polite enough with payment. I proceeded to the 2nd window. I waited for 4-5minutes before the drive thru attendant opened the window. She handed me our food and informed me there was no Coca-Cola this afternoon. She asked if Id like something else. I was now frustrated - the equivalent of being out of fries at McDonalds in my opinion. I asked if the happy meal burger had extra pickles. She checked the monitor and told me most likely not as it wasnt noted. I then asked to speak with the manager. A few minutes later I hear - Whats the Problem? Shouted from the drive thru window - I was being confronted! The manager Jessica was visibly upset with me. I asked her for a refund. I also asked her if the McDonald training standard advises her to confront customers with Whats the Problem? . She informed me the regional manager trains them to deliver 12 second drive thru ticket times and thats their priority. I didnt want to further engage a pointless conversation, I received my refund and drove my daughter to the next closest McDonalds on 4505 E Cactus road where they had Coca-Cola were polite, repeated the extra pickles order with an emphatic confirmation and delivers all in less than 2 minutes. Simple business if you get 1 thing right - a cared for customer is a forgiving customer. It always...

I had the most confusing drive thru experience of my life here yesterday. I ordered a shamrock shake on the app, and came through the drive thru to pick it up. Should be pretty simple, right? Wrong. After first thinking I wanted a sweet tea, then correcting me that it was a “mobile order” and not an “online order”, the man on the speaker told me that they cannot make my order because they have no more shamrock syrup. He offered to make me a different kind, but I declined. He asked if I paid, which I had, and then said “Okay one moment please.” After sitting in silence for awhile, I asked if I needed to come inside. A new woman answered me, and I had to explain everything again. She told me to pull to the 2nd window. At the 2nd window, a third person asked me what my order was. I explained myself a third time, and they assured me that it was getting taken care of. A moment later, yet another person walked over and confirmed my order with me a fourth time. That’s four people I’ve explained my one item mobile order to now. She said that they actually DID have the syrup, and she would make my shake right now. Sure enough, she made the shake, and off I went. I’m happy I got it, and it was delicious but... next time I order online, I’d rather roll up, get my order, and not have to explain myself to 4 separate employees giving me contradicting answers. I’m still confused about the...